Ratings based on 138 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
I loved having breakfast and seeing the peacocks
Comment from Hotel Management
12 Apr 2024 by Guest Service, Hotel Management
Dear Maria del Refugio,We cant get enough of our beautiful peacocks and we love that our guests appreciate their beauty. We are very pleased that you had a good stay with us and we hope you come back to many more breakfasts with the peacocks!
by A verified traveler
Posted 21 Apr 2023
Comment from Hotel Management
13 Jun 2023 by Guest Service, Hotel Management
Estimada Yudy,Lamentamos mucho que su experiencia no haya sido satisfactoria, sin embargo no tenemos reporte alguno en el hotel, ni nos deja explicación por tan baja puntuación. Nos hubiera sido muy útil poder conocer su opinión para contestar adecuadamente y dar seguimiento a sus observaciones.
by A verified traveler
Posted 13 Jun 2022
Clear and excellent view
Comment from Hotel Management
13 Jun 2022 by Guest service, Hotel Management
Dear Saliu,
Thank you for your preference and rating. We are very pleased to know that you enjoyed your stay with us.
by A verified traveler
Posted 1 Mar 2021
Las instalaciones están sucias, adentro de la habitación había hormigas, se metían al baño y a la cama. El staff fue muy amable durante la estancia pero el hotel dejo mucho que desear.
Comment from Hotel Management
3 Mar 2021 by Guest service, Hotel Management
Estimado Huésped:
Lamentamos que su percepción acerca de nuestro hotel sea como la describe. Fumigamos las habitaciones cada semana y cada 6 meses hacemos una fumigación más fuerte. Lamentablemente usted no nos deja su información; para poder revisar en qué habitación se hospedó y poder darle una respuesta más certera.
by A verified traveler
Posted 27 Nov 2019 on Orbitz
Comment from Hotel Management
11 Dec 2019 by Guest Service, Hotel Management
Estimado Huésped:
Agradecemos mucho su preferencia y valoración.
by A verified traveler
Posted 6 Jan 2019 on Hotels
land and rooms are really nice, place is not really close to downtown but it's nice to rest away from the traffic, service and dinner was great, unfortunately breakfast was not the same the omelet and ham.was burnt and they didn't offered compensation or food replacement and we got food poisoned
Comment from Hotel Management
12 Jan 2019 by Atención al Huésped, Hotel Management
Dear Guest;
We regret the inconvenience you had during your stay. Did you reported the food poisoning to our Management? Did you also reported the burnt omelet? We usually replace the food without any problem if it is not to client´s satisfaction.
by A verified traveler from Singapore
Posted 22 Oct 2018
The pillows are very old and the restroom was very smelly
Comment from Hotel Management
25 Oct 2018 by Gerencia General, Hotel Management
Dear Paola;
We regret the inconveniences you had during your stay. Our General Direction is aware of your comments and they are working on them. Thank you very much for your feedback that help us improve our services.
Sincerely
by A verified traveler
Posted 23 Jun 2018 on Hotels
They changed my rate because my daughter is 15 years old and it don’t say anything on their page !!! Rates went up double
Comment from Hotel Management
7 Aug 2018 by Gerencia General, Hotel Management
Dear Jorge;
We are sorry about the misunderstanding you had with hotels.com information. We clearly stated in their system that children 12 years and older are considered as adults and they need to pay that fee. Please get in touch with hotels.com so they can clarify this with you.
Sincerely,
by A verified traveler
Not a good experience
Posted 17 Apr 2018 on HotelsPower went out and no effort was made to provide any light for our room. Restaurant was closed for breakfast on Sunday morning.
Comment from Hotel Management
9 May 2018 by Gerencia General, Hotel Management
Dear Guest;
Thank you very much for your feedback that will help us improve our services. In regards to the power failure it was not something that we could solve directly, we depend on the Electric company and even though we did call them and urge them to solve this problem, the failure was bigger than they imagined so it took longer to repair.
Warm regards,
Recommended
for Everyoneby A verified traveler from Mexico City
Just OK
Posted 9 Apr 2018Would I recommend or go back? Yes.
I am excited? Obviously not.
Unhappy? Not at all.
Overall, just ok.
It is way far from being great, which come from small details.
IMO the ratio value-price is unbalanced.
Comment from Hotel Management
11 Apr 2018 by Quality Manager, Hotel Management
Dear Guest;
We are deeply sorry you feel uncertain about your stay with us. I can´t seem to find the correct answers to your concerns as I am a little bit confused about how you actually feel because our rates are actually very affordable and there are no details as what the "small details" are, I wish I had more detail so I could answer you properly.
Sincerely,
