Ratings based on 538 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Mar 2024
La ubicación del hotel es excelente. Vivimos en el sur de la ciudad y quedar en Tepozotlan nos ayudamos evitar el trafico de la mañana. Tuvimos un problema con el agua. No habia nada de agua caliente para bañarse.
by A verified traveler
Posted 5 Dec 2023 on Hotels
Blankets and sheets need updates. The breakfast was not that great. The price was good and the service was friendly and the hotel was clean
by A verified traveler
Posted 29 Nov 2023
by A verified traveler
Posted 16 Sep 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Saludos., Hotel Management
Estimado Marco.Gracias por tomarse el tiempo para compartir su experiencia reciente con nosotros. Espero que elija quedarse con nosotros nuevamente cuando sus viajes lo traigan de regreso a la zona.
by A verified traveler
Posted 7 Aug 2023
Muy amable y limpio lugar
by A verified traveler
Posted 2 May 2023
Everything is perfect thanks
Comment from Hotel Management
7 Jun 2023 by Gerencia, Hotel Management
Thanks for your preference.
by A verified traveler
Posted 24 Apr 2023
Old hotel, needs maintenance, rooms are very dark… decided to not even spend the night there…
by A verified traveler
Posted 14 Jan 2023 on Hotels
Comment from Hotel Management
19 Jan 2023 by Saludos., Hotel Management
Muchas gracias por el valioso tiempo para hacernos llegar tu calificación y comentarios, nos complace conocer que hayas tenido el servicio y comodidad que tu y nuestros huéspedes merecen. Sera un placer recibirlos en sus futuros viajes. Sinceramente, City Express Tepotzotlán.
by A verified traveler
Good, not great.
Posted 21 Aug 2022 on HotelsSlept well with the blackout rolling shades. Comfortable beds. The bathroom didn’t have an exhaust fan so leaving the door open was a must while showering. The shower curtain was too short which lead to a soaked floor every time I showered. I had to use 2 towels to soak up all the water after the shower. I had to get clean towels every day, something I absolute hate doing. Not a very eco friendly situation :(
The staff was super friendly except for 2 ppl, tall young door guy and Zaira at the front desk. I had to visit the front desk about 4-5 times to reactivate my key. I had the displeasure of dealing with Zaira for this particular reason. She was extremely rude and told me the reason my key was no longer working was bc I had to pay my laundry bill. I asked her “ so what’s the excuse for having this issues 3-4 times prior to sending my my laundry out?” Needless to say, I had no response from her.
Comment from Hotel Management
24 Aug 2022 by Thanks., Hotel Management
Dear Mr. Brenda, We appreciate the time you spent in sending us your comments about your last visit, which are already being reviewed with the people and areas involved. We are sorry that you had to go through this painful situation so we offer you our most sincere apologies. In City Express Hotels we strive to provide the service that all our guests deserve to receive. We will take into account what happened so that it does not happen again with present and future travelers. We hope to have your preference on your next visit to the city so that you can see the improvement in these areas and allow us to offer you the excellent service that characterizes us. Greetings. City Express Tepotzotlan.
by A verified traveler
Posted 17 Aug 2022
like any other hotel
Comment from Hotel Management
24 Aug 2022 by Thanks, Hotel Management
Thank you for the time you spent sending us your comments about our hotel. We hope to have you back on your next visit to the city and if there is anything we can help you with, we will gladly do so. Greetings
