Ratings based on 49 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Hotel Giovanni Giacomo, Hotel Management
Dobrý den, děkujeme za Vaši zpětnou vazbu a těšíme se na další setkání v našem hotelu.
by A verified traveler
Posted 12 Sep 2023
by A verified traveler
Posted 4 Aug 2023
Easy, fast check-in. Staff were kind and helpful. Room was clean and quiet. Within a short walking distance to the train station. Would definitely stay here again.
by A verified traveler
Posted 18 Jul 2023
Our flight was delayed for five hours and we arrived very late, after midnight. We found that we had to self check-in which proved difficult as it didn’t have English language. We managed to resolve the problem by contacting a telephone number and then could get into our room. We found the shower gel dispenser empty, cups dirty, no sugar or milk and no teaspoons. Later in our stay the hand soap ran out. There were some cobwebs and a small area of wall plaster broken near the bed.
The cleaner did not do her job properly: our room did not appear to be cleaned, serviced or waste removed regularly during our two week stay. Tea and coffee were not topped up daily when used. Cups not washed. When we particularly asked for room to be cleaned and tea/coffee supplied this was not done but a filthy cloth left on the table by our cups instead!
Our view from the window was disappointing too. There was an overgrown jungle immediately outside our ground floor room 2.
For seventy year old visitors without a car and intending to visit the thermal spas, like us, this hotel is quite a distance away and almost half an hour walk over hilly ground. Temperatures were 28/33 degrees when we stayed, also making it very tiring. It would probably be better to get a hotel closer or at a spa.
The restaurant staff were efficient and helpful. Although the breakfast selection is good it remained the same during our two week stay.
We were disappointed to stay in this four star hotel. Sorry.
Comment from Hotel Management
18 Jul 2023 by Giovanni Giacomo, Hotel Management
Hello))We are very glad that you left us.Please don't come back, have a nice day!
by A verified traveler
Posted 27 Apr 2023 on Hotels
The hotel was functional, an automatic check in on a machine and never really saw any staff, envelope waiting with instructions, prior email to gate combination etc. staff were helpful when needed, room was fairly small and tight with bags etc. pleasant enough and would use again.
by A verified traveler
Posted 8 Dec 2022 on Hotels
by A verified traveler
Nice surprice
Posted 2 Dec 2022 on HotelsVery nice stay. Everything perfect.
by A verified traveler
Posted 5 Sep 2022 on Hotels
by A verified traveler
Posted 28 Aug 2022
Awsome
by A verified traveler
Posted 30 Jul 2022
