Ratings based on 152 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from woodburn
Posted 23 May 2024
I would avoid this hotel if possible. The walls are paper thin and the beds are horrible. I have neck problems and the stiff beds made the problem worse. Also there’s a ton of noise around which is fine but the walls are so thin you can hear EVERYTHING.
by A verified traveler
Posted 13 May 2024
Stayed 5 nights. 1 night my room was not cleaned. I went to the lobby 2 days to ask for clean towels. At the time of check out, i was charged for a towel that was giving to me dirty. They said that it was make up stains, when I know that that the towels was giving to me dirty. Very bad ecperience!!!!
Comment from Hotel Management
17 May 2024 by TH Hotel & Vivienda, Hotel Management
Hello Ms. Beatrice, we apreciate your comments as they help us improve our service, we hope to back in Tepatitlán. ¡TH is your home!
by A verified traveler
Posted 13 May 2024
Friendly staff clean place
Comment from Hotel Management
17 May 2024 by TH Hotel & Vivienda, Hotel Management
Muy buen día Stephanie, muchas gracias por tu reseña, esperamos tenerla de vuelta pronto en Tepatitlán. ¡TH es su hogar!
by A verified traveler
Posted 30 Mar 2024
The Hotel is about three years old and very modern. The staff was incredibly nice. The complementary breakfast was greatly appreciated. it has a gym. We didn’t mind that it did not have a pool because we were there to visit relatives during the day. I would definitely recommend.
Comment from Hotel Management
1 Apr 2024 by TH Hotel & Vivienda, Hotel Management
Hello Miss Anna, we are glad that your stay was pleasant, we hope to have you back soon.TH is your home!
by A verified traveler
Posted 18 Mar 2024
It is safe, the parking and rooms can only be accessed by guests. The only downside is they mention they have a restaurant but it is not operating yet, the "bar" only has water and lemonade available.
Comment from Hotel Management
21 Mar 2024 by TH Hotel & Vivienda, Hotel Management
Hello Miguel Eduardo!, were sorry for inconvinience, we hope to have you back soon!
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
1 Apr 2024 by TH Hotel & Vivienda, Hotel Management
Buen día Señorita Sandra, nos alegramos que su estancia haya sido placentera, esperamos tenerla pronto de vuelta.TH es su hogar!
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
8 Mar 2024 by TH Hotel & Vivienda, Hotel Management
Hola Justo! de parte de todo el equipo de TH agradecemos sinceramente sus comentarios, esperamos tenerlo pronto de vuelta, TH es su casa!
by A verified traveler
Posted 2 Feb 2024
Beautiful clean
Comment from Hotel Management
8 Mar 2024 by TH Hotel & Vivienda, Hotel Management
Hola Maria! agradecemos su reseña.
by A verified traveler
Posted 25 Jan 2024
I liked the underground parking. Did not like my room facing noisy area. (Been there before and was not noisy. They knew this as they left ear plugs) Also silly to require small deposit for second key when required for lighting room AND use of elevator making it difficult for one person to stay in room while another goes in elevator.
Comment from Hotel Management
9 Mar 2024 by TH Hotel & Vivienda, Hotel Management
Hello Linda! thanks for the coments, these helps us to improve for all our costumers.We hope to have back in TH!
by A verified traveler
Posted 23 Jan 2024 on Hotels
Comment from Hotel Management
9 Mar 2024 by TH Hotel & Vivienda, Hotel Management
Hola Paul! agradecemos su reseña.
