Ratings based on 33 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Truly a home away from home.
Posted 29 Jan 2023 on HotelsThis place was truly a gem. The people were fantastic and the property was lovely. The location could not be better. I hope to return here again and again.
by A verified traveler
Posted 30 Dec 2018
The property was quite nice and the man working in the morning was wonderful but that’s about it. When we arrived they didn’t have our reservation and because our Spanish isn’t great they were frustrated that we didn’t unthat they were full. I understood but had made a reservation and wanted some kind of alternative. We were finally checked into their sister hostel at the same price as the hotel. Beds uncomfortable, rooms cold, very noisy and bright. Do not recommend for the price, location or accommodations.
by A verified traveler
Posted 26 Nov 2018
The staff is great but the place is located in a bad neighborhood, the room don’t have heater if you staying in the winter time like I did and it was so bad I didn’t get any sleep because of the cold and noise around it and bad bed...
by A verified traveler
Great place, do recommend
Posted 22 Oct 2018 on HotelsThe place is just what you need, perfect location and great service. Breakfast is disappointing.
by A verified traveler from Tampa
Felt like family
Posted 10 Oct 2018 on HotelsWas here for a music festival. Everything we wanted to do including the Pyramid of the Sun and Moon was within walking distance of the hotel. Elizabeth, Pepe, Suzy and everyone else were wonderful. I felt like family from the moment we arrived. We don't speak much Spanish but with my translation app, we got by. I got very sick my last night there and Elizabeth had a doctor in my room to help me within 15 minutes. The doctor was wonderful and I was feeling better within the hour. I highly recommend this place.
Recommended
for Everyoneby A verified traveler
We stayed 4 nights w/ a 1.5yr old & felt li family
Posted 22 Mar 2018The day manager was a very sweet and accommodating lady. Who did her best to communicate with us though we lack spanish language skills.
The night manager Carlos is an amazing human with some english language skills. When our daughter reacted poorly to the milk in Mexico, because she had only had almond milk previously, he offered his own almond milk and when we needed more he drove us to get it. The only store that carried it was a 10 minute drive. He refused payment for the ride.
In a town where we were the only white we felt like family.
No pressure, relaxed, safe town. Close to pyramids(10 minutes on cobble stone roads), with a view of them from the large grassy field. Our toddler really enjoyed playing in the field. We are excited to stay there again next year!
Comment from Hotel Management
11 Apr 2018 by Hotel Telpochcalli, Hotel Management
Thank you very much for your words friend :). We look forward to seeing you next year and we hope to treat you even better. since they are extremely good people.
We are glad to know that you had a great time here. and that the staff was to your liking. We remember them with pleasure, sir .
by A verified traveler
Posted 10 Nov 2017 on Hotels
by A verified traveler
Clean & Quaint
Posted 24 Oct 2017 on HotelsHotel Telpochcalli was exactly what my friends and I needed. There were 3 of us traveling together so we got a room with 2 big beds and a private bath. The room and bathroom were very clean. The only complaint about the room is that the pillows weren't very comfortable, but I've come to expect this from places in this price range in Mexico. The people working at the hotel were nice and accommodating, however the complimentary breakfast leaves much to be desired. A big advantage is the close proximity to the pyramids which is why we stayed there in the first place. It's a nice 15-20 minute walk from the main entrance. All things considered, I would definitely go back and stay there again.
by Jo
A welcoming family run business
Posted 7 Oct 2017 on HotelsWonderful. I always stay here and love it.
by Jo
Great value, so friendly
Posted 2 Oct 2017 on HotelsLove this place, so friendly and helpful. Beautiful green space around the hotel and very convenient to the pyramids. Would definitely stay here again, great value.
