Ratings based on 79 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by RECEPCIÓN , Hotel Management
We are glad to know that our facilities fit you. Our team is constantly working to offer a lovely place to spend your holidays. Thank you so much.Kind regards.Servatur-Caribe.
by A verified traveler
Better than some reviews indicate.
Posted 18 Nov 2023 on HotelsHotel a bit tired but very clean with regular linen changes. Disappointed pool bar/restaurant fairly limited hours. No aircon a slight issue at this time of year but must be very bad in mid summer. Staff all very nice.
Comment from Hotel Management
19 Nov 2023 by RECEPCION, Hotel Management
Thank you for letting us know about your experience.Thousand thanks for telling us all the improvements suggested. We will definitely have them in mind to enhance the experience of our guests.Kind Regards.Servatur-Caribe.
by A verified traveler
Posted 3 Nov 2023 on Hotels
Comment from Hotel Management
3 Nov 2023 by Recepción Servatur Caribe, Hotel Management
Dear Helen,Thank you for letting us know about your experience.We would be pleased to have you staying with us again in the futureKind regards
by A verified traveler
Posted 16 Sep 2023
Room was ok, beautiful view of the ocean.
No air con or fan so very hot in the room.
Noise all day from neighbouring hotel then noise all night from people walking past bedroom. Only 2 plug sockets in whole apartment. Good location for the beach and Veronica's strip.
Comment from Hotel Management
16 Sep 2023 by Servatur Caribe. , Hotel Management
Our sincere thanks for taking the time to write this analysis of your experience at Servatur Caribe. We remind you that you have in great detail the services offered by the property, air conditioning is not one of them. However, as you have mentioned, the rental of fans is offered by the Reception.Best regards, Servatur Caribe.
by A verified traveler
Posted 2 Aug 2023 on Hotels
The younger staff was very unprofessional. They mocked and yelled at my partner.We found bugs in the room multiple times. We left earlier because we couldn't bear it anymore.
Comment from Hotel Management
2 Aug 2023 by Servatur Caribe. , Hotel Management
We are sorry for the incidences experienced during your stay. This is certainly not the quality of service we want to provide to our guests.Kind regards.Servatur-Caribe.
by A verified traveler
Posted 20 Jun 2023 on Hotels
Comment from Hotel Management
21 Jun 2023 by Servatur Caribe. , Hotel Management
We are sorry that your experience was not fully satisfactory
by A verified traveler
Posted 17 May 2023
Great location. Close to the beach, lots of restaurants, the bus stop, and a grocery store. The kitchen had everything necessary to make basic meals. Spacious bathroom and living area. The patio is nice to have coffee on in the mornings. The pool has happy hour which we liked. Overall great value for your money.
Comment from Hotel Management
23 May 2023 by RECEPCION, Hotel Management
We are glad to read that your experience was excellent from the very begining.Kind regards.Servatur-Caribe.
by A verified traveler
Posted 26 Apr 2023 on Hotels
Really enjoyed our stay,would come back again.
Comment from Hotel Management
26 Apr 2023 by Servatur Caribe. , Hotel Management
Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. Kind Regards - Servatur Caribe
by A verified traveler
Posted 13 Feb 2023 on Hotels
Comment from Hotel Management
14 Feb 2023 by Servatur Caribe. , Hotel Management
We feel sorry for not having achieved your expectations this time. Kind Regards, Servatur Caribe
by A verified traveler
Recommended for the price
Posted 29 Dec 2022 on HotelsComfy bed, quilt and pillow. Friendly staff.
Comment from Hotel Management
29 Dec 2022 by RECEPCIÓN , Hotel Management
Good morning Michael,Thank you for letting us know about your experience. The opinions of our guests are crucial for us to keep performing an excellent service. Hope to see you again in our establishment.Kind regards,Servatur Caribe.
