Ratings based on 254 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Great place to stay but the cleanliness should be reviewed.
Comment from Hotel Management
15 Jun 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Calypso,Thanks for taking the time to review your stay at our hotel.We are pleased that you chose Precise Resort Tenerife as your destination. However, we regret to hear that our room amenities did not meet your expectations. Our resort aims to deliver a wide range of features, designed for comfort and convenience, which are highly appreciated by our guests. We are sorry that this was not your experience. Additionally, we take great pride in our property's cleanliness and are disheartened to learn that it fell short of our high standards during your visit. We remain committed to providing excellent facilities and a serene environment for all our valued guests.It would be a pleasure to have you return in the future.Our very best regards,Daniel Neubauer, General Manager
by A verified traveler
Posted 18 Apr 2024
Property under construction. Lots of noise and dust.
Comment from Hotel Management
20 Apr 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Clara,We are grateful for the time you took to review your recent stay.We are pleased to hear that you found our service to be satisfactory, as our staff is committed to providing exceptional care to our guests.However, we regret to learn about the inconveniences caused by the construction work. Our resort is in the process of enhancement to deliver a superior guest experience in the future. We also apologize for the noise and dust you encountered; we understand how this could impact the comfort of your stay. The cleanliness of our rooms is a priority, and we are addressing the concerns you've highlighted to ensure that our high standards are maintained consistently.It is gratifying to know that our room amenities met your expectations, and we hope these provided some comfort during your visit.We all hope to welcome you again.Best regards,Daniel Neubauer, General Manager
by A verified traveler
Posted 3 Apr 2024
The hotel met our expectations and the staff were excellent.
Comment from Hotel Management
4 Apr 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Guest,Thank you for sharing such positive feedback following your stay with us.We are thrilled to hear that our hotel met your expectations and that the cleanliness of our rooms, the overall condition of Precise Resort Tenerife, and the service provided by our staff impressed you greatly. Your commendations are a testament to our team's dedication to ensuring that every guest has a memorable stay. It's our pleasure to have hosted you and we strive to continue offering the same exemplary level of service and hospitality on your future visits.We look forward to welcoming you back soon. Kind regards,Daniel Neubauer, General Manager
by A verified traveler
Posted 14 Mar 2024
Very nice hotel, could do with a bit of updating but the pool and garden areas were immaculate and the rooms were spacious and comfortable.
Comment from Hotel Management
15 Mar 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Stéphanie,We really appreciate your feedback.We're thrilled to hear that the spaciousness and comfort of our rooms met your expectations. It's also gratifying to know that our pool and garden areas were highlights during your stay, reflecting our commitment to providing a serene and well-maintained environment. While we continuously strive to maintain the highest standards, we acknowledge your valuable feedback on updating certain aspects of our property and take it as an opportunity to enhance our guest experience.Thank you again for your feedback. We hope to see you again in the future. Best wishes,Daniel Neubauer, General Manager
by A verified traveler
Posted 22 Jan 2024
Good
Comment from Hotel Management
23 Jan 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Yurii,Thank you for this great review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to seeing you again on another occasion.Best wishes,Daniel Neubauer, General Manager
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Daniel Neubauer, General Manager, Hotel Management
Dear Elham Sadat,Thanks for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all look forward to welcoming you back in the future.Kind regards,Daniel Neubauer, General Manager
by A verified traveler
Posted 26 Dec 2023
It was a quiet and comfortable property. The staff were lovely - lots of Christmas activites while we were there and we we always included. We enjoyed the padel and tennis courts.
Comment from Hotel Management
27 Dec 2023 by Daniel Neubauer, General Manager, Hotel Management
Dear Kimberley,Thank you for such a positive review.We're thrilled to hear that our staff's friendliness added a festive sparkle to your stay during the Christmas activities and that you felt warmly included. It's wonderful to know that you made the most of our padel and tennis courts, which are part of the extensive leisure facilities we proudly offer. Your appreciation for the cleanliness and condition of our hotel is highly valued, and we're pleased that our room amenities met your expectations, contributing to a comfortable stay.We hope that you will visit us again in the future. Wishing you a wonderful New Year 2024!Daniel Neubauer, General Manager
by A verified traveler
Posted 21 Sep 2023
The beautiful gardens, three pools on different levels, excellent staff, varied menu at breakfast and evening meal times, reception caught not be more helpful, overall the hotel is a credit to the management.
Comment from Hotel Management
22 Sep 2023 by Daniel Neubauer, General Manager, Hotel Management
Dear David,Please accept our sincere thanks for this kind review.We are thrilled to hear that you enjoyed our beautiful gardens and the three pools on different levels. Our staff takes great pride in providing excellent service, and we are glad that they were able to make your stay even more enjoyable. It is also great to know that you appreciated the varied menu at breakfast and evening meal times, as well as the helpfulness of our reception team. Your kind words are a testament to the hard work and dedication of our management and staff.We look forward to welcoming you back for another memorable stay in the future. Warm regards,Daniel Neubauer, General Manager
by A verified traveler
Posted 14 Jun 2023
Понравился вид, приветливый стаф, чистота, отличная территория, хорошие ужины, можно выбрать. Отель староват, очень неудобные кровати. В целом, ничто не испортило приятного впечатления и отличного отдыха.
Comment from Hotel Management
15 Jun 2023 by Daniel Neubauer, General Manager, Hotel Management
Здравствуйте! Благодарим Вас за отзыв о нашем отеле.Мы рады, что Вам понравился вид из номера, приветливый персонал, чистота и территория отеля. Также приятно слышать, что ужины оставили у Вас хорошее впечатление.Жаль, что Вам не показались удобными кровати в номере. Мы приносим извинения за причиненные неудобства. Ваше мнение очень важно для нас, и мы обязательно учтём Ваши замечания для улучшения качества наших услуг.Мы будем рады видеть Вас снова в нашем отеле. С уважением,Daniel Neubauer, General Manager
by A verified traveler
Posted 9 Apr 2023
Really really really old hotel. The best thing the workers.
Comment from Hotel Management
9 Apr 2023 by Daniel Neubauer, General Manager, Hotel Management
Dear Antonio,Thank you for taking the time to share your feedback.We appreciate your recognition of our team's excellent service. However, we understand that from time to time things do need to be replaced and refurbished and so do carry out maintenance whenever necessary. Nonetheless, we have noted your feedback.We hope to be able to welcome you back on a return visit for an improved experience.Best regards,Daniel Neubauer, General Manager
