Ratings based on 246 Verified Reviews
4.1 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jan 2024
by A verified traveler
Posted 13 Jan 2024
Hotel has limited parking. May be risky to park outside of hotel grounds even if you are lucky to find something... Rental cars are an easy target.
Busy streets and no where nice walk near the hotel.
The water on the island is no good. Hotel does not provide drinking water except at dinner. You need to go and buy your own.
The smell of smoke is everywhere in this hotel, Had to move rooms as it smelt so bad. Management insisted it was a non smoking room... however they provide ashtrays in the room for guests. No signs anywhere not to smoke. No areas in the outside areas for non smokers. Some people smoking in hallways. This is essentially a smoking hotel and is encouraged..
free bus to the city is fine.. but check times.
Generally this whole area is not great... very heavy traffic and unless you enjoy just sitting on chair in the sun, not much to do.
On a day trip up the mountain by rental car we were robbed. All our documents were taken including passports. Fortunately they took the money and threw the bag in a ditch. We had a "samsung smart tag" in the bag and after 2-3 hours found it with most of the documents left in the bag. Met someone else the same day who was also robbed - damage to their car. researching the internet getting robbed is routine on this island. Be very careful.
We changed our flights to leave asap and will never be back.
Comment from Hotel Management
18 Jan 2024 by Fernando Cejas, director, Hotel Management
Buenos dias Sentimos mucho lo ocurrido al cliente, pero le informamos, que el parking es gratuito y limitado, no tenemos espacio, para 300 o 400 vehículos, cuando se llena el parking, hay que aparcar fuera del hotel , que si hay zonas para aparcar.Con respecto a los olores de tabaco ,todas las habitaciones y zonas comunes interiores son de no fumadores y estan señalizadas, solo se puede fumar en zonas comunes y exteriores. Eso no quita que haya algún cliente que no cumpla las normas establecidas y fume donde no debe, pero eso es muy dificil de controlar. Por lo demás que hay mucha gente y que desgraciadamente le robaron al cliente en una excursión , Sintiendolo mucho ,poco puede hacer el Hotel, salvo atender al cliente , para una solución.Saludos Fernando Cejas.
by A verified traveler
Posted 23 Dec 2022 on Hotels
by A verified traveler from madrid
Posted 13 Feb 2022
Overall hotel was just ok, nothing to highlight
by A verified traveler
Posted 30 Dec 2021 on Hotels
The hotel is on the less touristy side of the island close to Pierto de la cruz. There is a beautiful walking tour on the coast just under the hotel.
The breakfast is quite wholesome but a bit basic.
The view from the room is quite spectacular.
The staff is quite nice and helpful.
The hotel itself is clean but certainly gives you the feeling that it hasn't been refurbished for a while.
by A verified traveler
Posted 24 Dec 2021 on Hotels
The staff was friendly. The hotel was clean and rooms cleaned daily. The beds were not as comfortable as I would like. Our room had a beautiful view, and we never had trouble finding a parking spot.
by A verified traveler
Well worth a stay, will hopefully return next year
Posted 30 Nov 2021 on HotelsVery enjoyable litttle stay.
Easy check-in process, nice gentleman on reception.
Hotel grounds and rooms are impeccably kept. Very clean and I think the room was newly painted.
We had a mountain facing room, which had sun on the balcony early on. Room had a little kitchenette in it and a good sized bathroom.
The hotel is dated, you cannot get away from that but it is well kept and cleaned.
There was no entertainment offered, covid was blamed for this and we were told it would start again in January. The pool was being renovated when we were there. I've seen past posts about the hotel and I don't think they're particularly honest. Food was more than sufficient, although I would say they cater for the Spanish / German Market but there was plenty of choice really.
There was car parking available on site and up the road if it got too busy. All in all, its a nice little base for a few days in the North of the island and I'll definitely be going back. In fact, I have stayed here a number of years ago and paid for the sea view. The room seemed larger this time, don't know if it was or not or just how your memory goes. Mountain view for me again next time.
by A verified traveler
Posted 8 Nov 2021 on Hotels
by A verified traveler
Posted 6 Nov 2021
Our experience at the hotel Panoramica was not good. When we arrived the wi-fi didn't work for 5 days of stay as there was no internet. Breakfast was always the same option, there were no varieties. The same thing at dinner the employees were not very happy doing the work, they were making a lot of noise with the dishes it was very unpleasant.
by A verified traveler
Nice!
Posted 14 Dec 2020 on HotelsThe room had an amazing view, the staff was really helpful, the breakfast was great, nice garden and pool.
