Ratings based on 381 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Fantastic location. Not only within easy walking distance of the hub of the old town but right next to the beautifully lush Parque García Sanabria with its fountains, sculptures and interesting displays. Bus stop right outside main entrance. Lovely hotel restaurant. Room with balcony was clean and bed comfortable. Great to have a decent-sized fridge but I was missing facilities to make hot drinks. Spar store next door much appreciated.
Comment from Hotel Management
11 Mar 2024 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Angela,We appreciate that you took the time to share your experience with us.We regret to hear that you missed having in-room facilities for making hot drinks. While we ensure all our junior suites and suites are equipped with kettles and coffee/tea making facilities, we understand the convenience it provides and will consider your feedback for our hotel offerings. Moreover you may ask our Reception for this kettle service.It is delightful to learn that our strategic location contributed positively to your stay, offering both the charm of the old town and the serene escape of Parque García Sanabria. We're also glad the proximity to a Spar store added to your convenience, and that our clean rooms with comfortable beds met your expectations. Moreover, our restaurant's ambiance and culinary offerings seem to have enhanced your dining experience.We look forward to the pleasure of welcoming you back on future occasions.Kind regards,The Management
by A verified traveler
Lacking
Posted 18 Feb 2024 on HotelsCheck in was efficient but room was vey basic with low quality furnishings and very poor lighting. Shower had a mind of its own and it would easy to get a very sudden rush of very hot water. Pool area was worn and the surrounding decking in need of repair.
This is the only hotel I’ve ever stayed in that charges (2euros + 8 deposit) for use of a pool towel. Location of the hotel was quite good but beyond that it is a Travelodge type of hotel.
Comment from Hotel Management
26 Feb 2024 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear James,Thank you for your review.We're concerned to hear that our room furnishings and lighting did not meet your expectations, and we apologize for any inconvenience caused by the shower's temperature fluctuations. While we do charge a small fee for pool towels, this is to ensure the quality and availability for all our guests. We're glad you found our hotel's location to your liking.We are continuously working on maintaining and improving our facilities, including the pool area, to enhance our guest's experience.We hope to see you again in the future. Kind regards,The Management
by A verified traveler
Posted 14 Feb 2024 on Hotels
Amazon staff, food and service. Great location!
Comment from Hotel Management
16 Feb 2024 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Richard, Thank you very much for your kind feedback.It's truly gratifying to know that our staff's efforts, the quality of our food and service, as well as our prime location, have all contributed to your satisfaction. Your acknowledgment of the room's cleanliness, the hotel's condition, the service provided, and the comfort of your room is greatly appreciated. It is wonderful to hear that these aspects of your stay met your expectations and that you felt well taken care of during your visit.We look forward to welcoming you back for another memorable experience.Kind regards,The Management
by A verified traveler
Posted 29 Dec 2023
Staff very good. Breakfast also. Reasonably priced. Its on a nice street. Needs a bit of a make -over tho to be honest.
Comment from Hotel Management
2 Jan 2024 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Jason,Thank you for reviewing your stay with us.We're delighted to hear that our staff made a great impression and that you found our breakfast offerings to be satisfactory and at a reasonable price. It's wonderful to know that the location of our establishment on a pleasant street contributed positively to your stay. We appreciate your feedback regarding the hotel's condition and want to assure you that we continually strive to maintain and refresh our hotel to ensure the comfort and satisfaction of our guests.We hope to see you again in the future. Kind regards,The Management.
by A verified traveler
Posted 5 Dec 2023
location was good. staff at the front desk need training , they were not customer friendly. Official check in time was 3PM and I was there earlier but nothing was possible. They were very short about this that not a single room would be ready before 3PM ... I have stayed in hundreds of hotels so this is nonsense. Anyway worst was that the wireless in the room did not work and they had no knowledge on how to fix this and they simply told me to work from the lobby and that it was too bad that it did not work... really.... After strongly objecting this they finally gave me another room. You had to ask for a towel for the swimming pool which by the way was freezing cold. When I did they told me that I had to put down a deposit which was surprising since you are a hotel guest and they can put in on the room however they wanted money instantly and it had to be cash????? I told them I only could have it charged to my credit card or bank card but no no cash no towel and they said that an ATM was at 800 meters...
Comment from Hotel Management
11 Dec 2023 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Christian,Thank you for taking the time to share your feedback.We're glad to hear that our location met your expectations, providing a convenient base for your visit. We apologize for any inconvenience experienced during your stay. Our standard check-in time starts at 14:00, and we strive to adhere to this schedule to ensure rooms are thoroughly prepared for our guests. We acknowledge your disappointment regarding the pool towel deposit; this policy is in place to manage our amenities effectively, and we appreciate your understanding. Concerning the Wi-Fi issues you encountered, we are continuously working on improving our services and regret any disruption this may have caused. It's important to us that our guests have a comfortable and connected stay. We're also committed to ensuring a pleasant dining experience for all our guests, with a range of dietary options available to cater to varying needs.We hope you will consider staying with us again in the future. Best regards,The Management.
by A verified traveler
Posted 18 Nov 2023
Comment from Hotel Management
3 Jan 2024 by TheManagement- Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Terry,We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Occidental Santa Cruz Contemporáneo hotel with us.On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable.Kind regards,The Management.
by A verified traveler
Posted 22 Aug 2023 on Hotels
by A verified traveler
Posted 30 Apr 2023 on Orbitz
Wonderful stay in the heart of Tenerife’s capital. Beautiful old hotel with fantastic views of the harbor and mountains. Rooms are small by U.S. standards but by European ones they are fine. Beautiful veranda lends itself to sipping coffee watching the cruise ships enter the harbor. Breakfast is sumptuous with fresh squeezed OJ and lots of variety. Pool is small but that’s not what you go to this hotel for. Walkability is excellent with the park and ramblas nearby. Dining options are equally good with many restaurants within a block or two. Only downside is parking. There is none. You have to find parking on the streets and that’s a chore. Otherwise we highly recommend!! We will be back!!
Comment from Hotel Management
28 Jun 2023 by Dirección - Occidental Santa Cruz Contemporáneo, Hotel Management
Dear Daniel,Thank you for your review.We acknowledge the parking situation and understand that it can be challenging. Although we do not have on-site parking, our reception team is always available to assist guests with off-site parking options. We apologize for any inconvenience this may have caused during your stay.Nonetheless, we are delighted to hear that you enjoyed the fantastic views of the harbor and mountains from our hotel, as well as the beautiful veranda. It's also great to know that our breakfast offerings, with fresh squeezed orange juice and a variety of options, met your expectations. We appreciate your kind words about our hotel's walkability and proximity to the park, ramblas, and numerous dining options.We look forward to welcoming you back. Kind regards,The management.
by A verified traveler from Zionsville
Posted 8 Dec 2022
by A verified traveler
Posted 25 Jun 2022
