Ratings based on 371 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Feb 2024
by A verified traveler
Posted 26 Jan 2024
Very beautiful hotel, swimming pools, jaccuzi and right by the beach. But our room was old, flooring was coming apart and issues with the shower and air con. although they did come to fix it. Customer service is great. I would stay again but in a more modern room.
by A verified traveler
Posted 30 Dec 2023 on Hotels
Great location!
The pool area was really good - plenty of sunbeds and pool bar.
Be wary of taking a room to the side of the hotel as it’s very noisy with music from the bars until 3am.
Wouldn't recommend going half board if you’re veggie. We had to request they used different tongs and frying pan for veggie food as the ‘chef’ was quite happy to use the meat tongs and pan for veggie pasta :-(
Veggie options not great.
by A verified traveler
Better last time
Posted 25 Oct 2023 on HotelsIts a lovely hotel. But.... last time we came (also this year, in june), it was far more relaxed and staff were a lot friendiler.
Rooms and facilities are great but outside of this i.e. in corridors, stairs etc., all in need of much repair and a damn good clean.
Evening meal in the half board package is terrible, and you have to pay for table water. Breakfast on the otherhand, is pretty good.
Hot tib wasnt working on both visits.
by A verified traveler
Posted 6 Sep 2023
Excellent hotel! The staff were so helpful and kind!
I only wish the room had better air conditioning as it was too hot.
Thank you for a wonderful stay!
by A verified traveler
Great 4* Stay!
Posted 17 Jul 2023 on HotelsThe hotel and rooms were very comfortable and clean. Rooms were quiet, and guests were mature.
The buffet was excellent. The booking system for the buffet seemed unnecessary and was annoying; also, no coffee/tea in rooms was exascerbated by not being allowed to bring coffee from the buffet to the room. We understood there was an included a la carte restaurant, free to all inclusive guests; however, the only a la carte option allowed when there was a paid one. That said, this restaurant was wonderful.
Most staff members were extremely pleasant, with the exception of a few. Be warned: towels are randomly removed from sunbeds at 10am, which is extremely unfair to guests not made aware of this policy, and who've popped to the coffee shop for 10 mins! Rather than a fixed time, a fairer system would be to remove towels when guests are absent from sunbeds for 60 minutes+ as there were dozens of guests guilty of this throughout the day!
Evening entertainment and proximity to nightlife were fantastic, as was bar menu. Nightlife crowd is VERY young in this resort.
by A verified traveler
Posted 29 Jun 2023 on Hotels
by A verified traveler
Posted 23 Mar 2023
Overall I had a great time. The hotel was nice with beautiful views. The only problem I had - I booked all inclusive just to find out at checkout room service was not included. They never made that clear until checkout. But besides that miscommunication, I enjoyed my stay
Comment from Hotel Management
31 Mar 2023 by Enrique Afonso, Community Manager, Hotel Management
Dear guest,Thank you for taking the time to share your opinion about our hotel. It is a pleasure for us to have received you at H10 Gran Tinerfe and we are proud to know that you enjoyed your stay. It would be a great pleasure to welcome again. Best regards,
by A verified traveler
Posted 23 Mar 2023
by A verified traveler
Could be a very good hotel
Posted 15 Feb 2023 on HotelsOverall the hotel was a 7 to me. The breakfasts and dinners were really good. Generally helpful staff and good facilities.
The facilities however are beginning to be outdated. The room we were in had a huge balcony which was lovely and we could keep the door open. However, no soundproofing at all! would wake up many times during the night. Also, they checked us in, like 1.5 hours late. Wifi is also very spotty and weak.
Comment from Hotel Management
4 Apr 2023 by Enrique Afonso, Community Manager, Hotel Management
Dear guest,Thank you for taking the time to share your opinion about our hotel. It is a pleasure for us to have received you at H10 Gran Tinerfe and we are proud to know that you enjoyed your stay. On the other hand, do not doubt that we will take note of your negative comments to continue working on the continuous improvement of our facilities and services.It would be a great pleasure to welcome again. Best regards,
