Ratings based on 30 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Customer Experience, Hotel Management
Dear Jari, Thank you so much for choosing to stay with us at our FERGUS Puerto de la Cruz and for taking the time to share your positive rating. It gives us great satisfaction to know that we have met your expectations and you truly enjoyed every aspects of your stay. That you would recommend us to other guests is a great pride for all of us. Our team look forward to creating more memorable experiences for you in the future. Best regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
16 Jan 2024 by Customer Experience, Hotel Management
Dear Lesley, Thank you very much for your excellent review as well as for your stay at our FERGUS Puerto de la Cruz. We hope to have the pleasure of welcoming you back very soon. Warm regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 19 Dec 2023
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Comment from Hotel Management
19 Dec 2023 by Customer Experience, Hotel Management
Dear Julie-Anne, Thank you very much for your holiday choice and your lovely comments on the FERGUS Puerto de la Cruz. We are proud to hear you had a nice stay with us, so let us transmit you our satisfaction to have been able to fulfil your wishes and expectations for a pleasant holiday. We will certainly forward your high praise to our entire team, they will feel more than happy to have contributed to create a nice atmosphere around you. Thanks again for choosing FERGUS Group. Looking forward to welcoming you again in the future. Warm regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Not a 4 *
Posted 17 Nov 2023 on HotelsIn my opinion fergus has many issues to address
My room 101 was old and tired yes it had been painted but that was all
The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once !
The room above the loading bay so noisey mornings .
The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath .
Toiletries could not be reached when in the bath as very very high up ....same as the shower .
Positives a nice sleep comfy bed and pillows ....plus a mini fridge .
Cleaners very good
The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon .
The top pool was lovely for swimming but like climbing mount everest to get there .
I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space.
The dining room was large and always a seat to
Comment from Hotel Management
20 Nov 2023 by Customer Experience, Hotel Management
Dear Lynne, Thank you very much for your stay with us and your valuable review of our FERGUS Puerto de la Cruz. We do appreciate both positive and constructive comments, therefore your remarks concerning the soundproof insulation of certain rooms, the maintenance and design issues described along with the number of sunbeds available for our guests to enjoy will be taken in consideration in our regular meetings with the hotel Management. Be assured we will keep on working hard to improve our service and make our guests feel like home. Thanks again for choosing FERGUS Group. Looking forward to seeing you again in the future to show you the improvements made. Kind regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 11 Nov 2023
Front desk was a little rude
Comment from Hotel Management
12 Nov 2023 by Customer Experience, Hotel Management
Dear Michael, Thank you very much for your stay and the time taken leaving your valuable opinion on our FERGUS Puerto de la Cruz. We are pleased to hear that your accommodation was satisfactory on the whole despite the issues highlighted for which we herewith apologise. Your constructive rating as well as your comments concerning the impression given by some members of our team at the front desk have been duly forwarded to our Management for consideration. Be certain we will keep on improving our facilities and the offered services so that every guest feels comfortable at our place. Thanks again for choosing FERGUS Group. We would love to welcome you back in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 29 May 2024
Todo bien
Comment from Hotel Management
30 May 2024 by Customer Experience, Hotel Management
Estimado Gustavo, Le estamos muy agradecidos por la agradable reseña que nos dedica tras su reciente estancia en nuestro FERGUS Puerto de la Cruz. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 27 May 2024
Todo muy bien. excelente atención.
Comment from Hotel Management
30 May 2024 by Customer Experience, Hotel Management
Estimado Gustavo, Muchísimas gracias por tan excelente valoración. Nos alegra enormemente saber que su estancia con nosotros fue de su agrado. Todo el equipo de nuestro FERGUS Puerto de la Cruz nos esforzamos por hacer que nuestros clientes se sientan como en casa y comentarios como el suyo nos animan a seguir mejorando día tras día. Gracias igualmente por elegir FERGUS Group. Estaremos encantados de volver a recibirles en su próxima visita. Un afectuoso saludo, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Posted 31 Mar 2024
Tranquilidad
Comment from Hotel Management
4 Apr 2024 by Customer Experience, Hotel Management
Estimado HECHER, Le estamos muy agradecidos por la excelente valoración que nos dedica tras su estancia en nuestro FERGUS Puerto de la Cruz. Ha sido un placer poder atenderles durante estos días y estaremos encantados de volver a verles muy pronto. Gracias igualmente por elegir FERGUS Group. Un afectuoso saludo de todo el equipo, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Hyvällä sijannilla oleva hotelli.
Posted 9 Mar 2024 on HotelsHotelissa oli hyvät pysäköintitilat. Aamiainen oli erinomainen. Hissit hitaat ja äänieristys oli huono. Uima-allas alueiden lisäksi kivat kattoterassit.
Comment from Hotel Management
10 Mar 2024 by Customer Experience, Hotel Management
Dear Jari, Thank you very much for your valuable feedback and your kind words about our FERGUS Puerto de la Cruz. We are glad to know that your stay in our hotel was overall satisfactory and that you enjoyed our place. We really appreciate your remarks regarding the soundproof insulation of the rooms along with the slow working of the elevators, we have already noted them down and informed our Management for consideration. Thanks for choosing FERGUS Group. We would love to welcome you again in your next visit to the island. Best regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
by A verified traveler
Oki
Posted 20 Jan 2024 on HotelsGoed hotel, ontbijt redelijke kwaliteit, koffie kan veel beter.
Geen airco aangezet in het hele hotel eigenlijk vinden we dit niet kunnen voor 4 sterren, maar goed het was te doen..
Comment from Hotel Management
24 Jan 2024 by Customer Experience, Hotel Management
Dear Martin, Thank you for choosing us and taking the time to leave your valuable review of our FERGUS Puerto de la Cruz. We are pleased that you have enjoyed many aspects of the hotel however, we are disappointed that your stay wasn’t entirely satisfactory. We value all of the comments which you have raised regarding the quality f the coffee offered in the restaurant along with the working of the air conditioning and be certain we will work on rectifying the highlighted issues. Please note there are some areas which are not air conditioned but of them are, especially the rooms. We do hope that you will give us another try in the future. Kind regards, Susana Cuesta, Customer Experience. FERGUS PUERTO DE LA CRUZ
