Ratings based on 665 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Quality manager, Hotel Management
Thank you very much for the excellent evaluation, Abigail.We hope to see you again soon.Kind regards,
by A verified traveler
Posted 21 Apr 2024
We always stay here when we come to Tenerife. Beautiful hotel with happy, attentive staff. Such a lovely relaxing time here with lots of special extra touches.
Comment from Hotel Management
22 Apr 2024 by Quality Manager , Hotel Management
Thank you very much for the excellent evaluation, Heather.We hope to see you again soon.Kind regards,Quality manager
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Quality manager, Hotel Management
Thank you very much for the excellent evaluation, Andrew.We hope to see you again soon.Kind regards,Quality manager
by A verified traveler
Posted 28 Mar 2024
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Comment from Hotel Management
29 Mar 2024 by Quality Manager, Hotel Management
Thank you for choosing the DREAMS Jardin Tropical as your holiday’s destination!It is a pleasure knowing that your stay was an excellent and relaxing one. We will deliver all your constructive comments to the rest of departments with no hesitation.We hope to see you back again soon!
by A verified traveler
Posted 22 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Quality manager, Hotel Management
Thank you very much for the excellent evaluation, Sara.We hope to see you again soon.Kind regards,
by A verified traveler
Posted 12 Mar 2024
Poolside tiling need of repairs..only complaint.hotel facilities very good
Comment from Hotel Management
12 Mar 2024 by Quality Manager, Hotel Management
Thank you for your opinion! Your kind words are a real motivation for us, and your feedback also helps us improving. They will be delivered to the rest of departments and staff of the Hotel with no hesitation.We would be very happy to welcome you back soon! Kind regards, Quality Manager
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Quality Manager, Hotel Management
Thank you very much for the excellent evaluation, Lucie.We hope to see you again soon.Kind regards,Quality manager
by A verified traveler
Posted 14 Feb 2024
Comment from Hotel Management
16 Feb 2024 by Quality Manager, Hotel Management
Dear Pauline,Thank you very much for the evaluation.We regret if we did not meet your expectations, as we always do our best to provide our guests with unique experience.We hope to have the opportunity to welcome you soon to our resort.Best regards,Quality manager
by A verified traveler
Posted 8 Feb 2024
The room it was nothing like the one we had the previous year. We had to pay an upgrade of £180 to move in a better room.
Others problems related to the internal restaurants, made our staying not as pleasant as the previous year.
Comment from Hotel Management
8 Feb 2024 by Quality Manager, Hotel Management
Dear Mr. Silvestri,We thank you, first of all, for your loyalty and for once again choosing Dreams Jardin Tropical as your holiday destination in the south of Tenerife.We are truly sorry to read that we have not lived up to your expectations, because the room was not to your liking. Unfortunately, we were fully booked with no other option to change your room situation.Again, thank you for the time you have spent in sending us your feedback.Sincerely,Quality Manager
by A verified traveler
Posted 5 Feb 2024
Comment from Hotel Management
6 Feb 2024 by Quality Manager, Hotel Management
Merci beaucoup pour l'excellente évaluation, Vivienne.Nous espérons te revoir bientôt.Cordialement,Responsable qualité
