Ratings based on 986 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Everything is very good but be aware of room service charges, requested for a kettle and couple cups as needed to take medication, was charged €3 room service charge for two cups to be brought to room is a bit harsh
Comment from Hotel Management
27 May 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Guest,Thank you very much for sharing with us your opinion. We hope you have had a pleasant stay.We will take good note of your comments regarding the room service charge. We hope to welcome you back again soon.Kind regards,
by A verified traveler
Posted 20 May 2024
This property is in need of a refurbished, especially the rooms
Comment from Hotel Management
21 May 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear David,Thank you for your review. We are sorry to know that the standard of our facilities hasnt met your expectations.Regarding your suggestions, we are pleased to inform you that the refurbishment of the hotel has already been scheduled for this year. The renovation will affect our rooms and most common areas. Our gastronomic offer will also be improved.We hope to have the opportunity to welcome you back again after the hotel reopening.Kind regards,
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 2 May 2024
Fantastic stay at Cleopatra Hotel. All the staff were fantastic. They even gave me a birthday cake and made my day extra special. Lovely location and couldn’t fault anything. Will stay again!
Comment from Hotel Management
3 May 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Arron,Thank you very much for posting your kind review. It has been a pleasure being part of your birthday celebrations, and we are glad that you chose Hotel Cleopatra Palace for this special date. We hope to welcome you back on future visits to Tenerife.Kindest regards,
by A verified traveler
Posted 1 Apr 2024
Bathroom/decor too commercialised.
Comment from Hotel Management
3 Apr 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Pralad,Thank you for your review. We hope you have enjoyed your short break.In July we will start important renovations in our rooms and common areas. If you book Cleopatra Palace again after the refurbishment, you will enjoy a brand new hotel.Kind regards,
by A verified traveler
Posted 10 Mar 2024
Great location on the beach and easy access to everything you need . Everywhere was very clean. Spacious room but dated decor. We also overlooked the building work in the neighbouring hotel and patio doors not particularly sound proof. Did have a sea view from balcony which was great. Lots of wardrobe and draws plus free safe and aircon. Bathroom more modern. Pool area is spacious and not issue getting beds. Buffet breakfast had lots of choices to accommodate all. Staff extremely helpful at check in and check out .
Comment from Hotel Management
11 Mar 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Lawrence,Thank you very much for sharing with us your impressions about your recent stay at Hotel Cleopatra Palace. We are glad to know that you have enjoyed your holidays.The forthcoming refurbishment will include new sound proof windows that will isolate our rooms from any external noise, which will significantly improve the quality of our guests rest.We hope to have the chance of welcoming you back again after the renovation.Kind regards,
by A verified traveler
Posted 9 Mar 2024 on Ebookers
Generally good throughout the hotel , bathrooms need up grades close to beech, shops, restaurants and night life
Comment from Hotel Management
11 Mar 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Paul,Thank you very much for your kind words, much appreciated. We will start major refurbishment works in a few weeks, renovating rooms, bathrooms and part of our common areas. I am sure you will love the new design.We hope to welcome you back soon.Kind regards,
by A verified traveler
Posted 9 Mar 2024
Impressive architecture, friendly helpful staff, first class buffet.
Comment from Hotel Management
11 Mar 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Andrew,Thank you very much for your kind words and rating. We hope to have the pleasure of welcoming you back again soon.Kind regards,
by A verified traveler
Posted 5 Mar 2024
Amazing hotel
Comment from Hotel Management
6 Mar 2024 by Alejandro Crespo, General Manager, Hotel Management
Dear Darren,Thank you very much for your kind words. We hope to have the pleasure of welcoming you back again soon.Best regards,
by A verified traveler
Posted 26 Feb 2024 on Hotels
Great hotel in great location
Comment from Hotel Management
28 Feb 2024 by Alejandro Crespo, General Manager, Hotel Management
Thank you very much for your positive comment and rating John, much appreciated. We hope to welcome you back again soon.
