Ratings based on 441 Verified Reviews

3.8 out of 5
78% of guests recommend
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 20 May 2024
I feel not just the hotel but the area appears scruffier than our last stay , one year ago.
4 out of 5
by A verified traveler

Posted 1 May 2024
Big pool area with lots of sun beds
2 out of 5
by A verified traveler

Posted 28 Apr 2024
Property is tired and needs renovation. Kitchen amenities extremely basic and nothing provided to clean with. Pictures definitely look nicer than what you actually get. Pool is almost impossible to use as there are too many rooms for the size of the pool / sunbeds provided and despite signs, people reserve towels and staff do not monitor this, all sunbeds taken with an empty pool by 8am. Pool does not have a pool bar in the middle as shown on photos. They were also renovating directly under our room from 7:30am-4pm every day and there was no warning of this. Overall- good area / close to everything in walking distance for Los Cristianos, but would not recommend as properties of a similar price seem a lot nicer.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Feb 2024 on Hotels
3 out of 5
by A verified traveler

Week away

Posted 9 Feb 2024 on Hotels
Apartments were a little “tired” and needed some decoration and updating. For example the bathroom ceiling paint was peeling off.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Jan 2024 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 8 Dec 2023 on Hotels
4 out of 5
by A verified traveler

Tenerife

Posted 20 Nov 2023 on Hotels
Tidy apartment beds were comfy. Nice balcony view out to the pool area. Staff were nice and friendly my only complaint was our check in was slightly delayed. Overall a decent stay would use again.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 24 Aug 2023 on Hotels
2 out of 5
by A verified traveler

Posted 6 Jul 2023
Staff rude and not helpful at all
Comment from Hotel Management
11 Aug 2023 by HG Tenerife Sur , Hotel Management
Dear Customer, we are sorry our staff was not helpful and rude, they are normally rated quite highly and would really appreciate if you could let us know further what happened in order to see how we can improve and talk to the persons involved. Thank you for your feed-back. Yours sincerely, HG Tenerife Sur
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