Ratings based on 428 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Excellent
by A verified traveler
Posted 4 Apr 2024
Not quite at the city centre / beach side but walkable distance. Parking available for EUR 5, but the entry card did not even work even though the reception said they activated it. Rooms are big (suite style) and clean, but no air conditioning despite the hot/warm weather in Tenerife. The oldish lady at reception treated Spanish-speaking people and non-Spanish speaking people with different attitudes - arrogant and somewhat disrespectful. The other staff less so but not very welcoming either. Spanish speaking people go ahead and stay here: good value for the price. English speaking people go somewhere else.
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
10 Feb 2024 by Marta Sánchez . Departamento de calidad, Hotel Management
Dear Margery, we are very pleased with your review and hope to have the opportunity to welcome you again in Casablanca.Thank you very much for your comment.
by A verified traveler
Posted 29 Nov 2023
Fantastic staff that are attentive and helpful, from the reception staff to the restaurant team they are all very very good and help to make your stay wonderful, the apartments are very clean and have everything you need including towels, we will definitely be back in the future
Well done to everyone though as the hotel wouldn’t be what it is without the staff 👏👏
Comment from Hotel Management
10 Feb 2024 by Marta Sánchez . Departamento de calidad, Hotel Management
Dear Paul, thank you very much for your kind comments about our services and the good work done by our staff, we would also like to thank you for encouraging us to continue working with enthusiasm.Best regards,
by A verified traveler
Posted 1 May 2023
Staff always greet you, a nice touch.
Comment from Hotel Management
4 May 2023 by Marta Sánchez . Departamento de calidad, Hotel Management
Dear Abiola, thank you very much for your review and for your comments about our staff. The truth is that we are like a family, we are pleased to know that our guests feel this.Best regards,
by A verified traveler
Posted 9 Apr 2023 on Hotels
Comment from Hotel Management
4 May 2023 by Marta Sánchez . Departamento de calidad, Hotel Management
Hola J, gracias por su puntuación .Nos anima a seguir adelante con ilusión.Un saludo,
by A verified traveler
Posted 23 Mar 2023 on Hotels
Comment from Hotel Management
4 May 2023 by Marta Sánchez . Departamento de calidad, Hotel Management
Estimado Anonymous, muchas gracias por su valoración. Seguiremos esforzándonos para dar un buen servicio.Dear Anonymous, thank you very much for your review. We will continue to strive to provide a good service.
by A verified traveler
Posted 10 Mar 2023 on Hotels
Comment from Hotel Management
4 May 2023 by Marta Sánchez . Departamento de calidad, Hotel Management
Hello Nicole, thank you very much for the rating you have given us. We hope to see you again in Casablanca, it was a pleasure to have you with us.
by A verified traveler
Posted 1 Mar 2023 on Hotels
by A verified traveler
Posted 1 Mar 2023
