Ratings based on 231 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.5 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Okay
by A verified traveler
Posted 8 May 2024
Always wanted to stay since I was a child. THhe price was right and I could bring my dog. Will definitely use the bar again on a nice day.
Comment from Hotel Management
8 May 2024 by Tara , Hotel Management
Good Afternoon,Thank you for your feedback. That's lovely to hear, glad you finally came to visit The Hotel.We are delighted that we allow dogs in our Hotel, would not be the same without them. The terrace we have here is one of the best in Tenby defiantly worth another visit.Hope to see you in the near future. Kind Regards Reception
by A verified traveler
Posted 21 Apr 2024
Hotel in a prime location but the inside was very dated and worn. Everything needs painting and new carpets throughout. Rooms were basic for thr price and bathroom was awful. Everything falling apart.
No sleep as was woken by fire alarms early morning due to another guest pressing it due to 'messing around' while intoxicated. Not only once but 3 times was evacuated at gone 2am. Staff did nothing about it. Property needs major improvement and was very disappointing. Not worth the price paying. Wont be staying again
Comment from Hotel Management
21 Apr 2024 by Tara, Hotel Management
Good afternoon,Sorry to hear your time staying with us was unpleasant due to the fire alarms, it was unpleasant for all and we sincerely apologies for the inconvenience caused.We are making some major improvements in the Hotel.and we value your feedback.Kind Regards Imperial hotel
by A verified traveler
Posted 14 Apr 2024
Great sea view, lovely friendly staff who were very helpful. Great location.
Comment from Hotel Management
15 Apr 2024 by Tara, Hotel Management
Good Morning,Many thanks for your feedback. Reception.
by A verified traveler
Posted 10 Apr 2024
A great location, a view of the sea, close to other amenities
Comment from Hotel Management
10 Apr 2024 by Tara, Hotel Management
Many Thanks for your feedback.We hope to see you again. Kind Regards
by A verified traveler
Friendly staff, great location
Posted 4 Mar 2024 on HotelsLovely welcoming staff, and friendly throughout. They gave us a later check out and a bath which I requested.
Only down side was the room was nothing like the pictures on the website and the room was very small and needs re-wallpapering and the windows have damp.
Did have a morning wake up call which was quite funny, a seagull tapping the window
Comment from Hotel Management
4 Mar 2024 by TC, Hotel Management
Thank you for the feedback, we are glad you enjoyed the visit and again Congratulations, We are improving the hotel but this is an ongoing project.
by A verified traveler
Posted 3 Mar 2024
Good location, helpful and friendly staff.
Rooms were cold and damp with wallpaper peeling off.
Bathroom was clean and modern however, the shower pressure was non existent and water just trickled out coupled with only one temperature which was boiling hot! (Even when turning the gauge to cold).
So given the price of the room , disappointing!
Comment from Hotel Management
4 Mar 2024 by TC, Hotel Management
Thank you for the feedback, did you report the issue while you were at the hotel so we could assist you with the issue.. The hotel is under sale at this time and hopefully the renovation will be under way soon.
by A verified traveler
A Hidden Gem
Posted 28 Dec 2023 on HotelsLovely welcome upon booking in.
My room was really clean & warm with a superb sea view.
Plenty of tea/coffee/milk sadly no biscuits provided.
Bed super comfortable and bathroom very clean.
Stayed here many many times and will continue to do so …
Best sea views & just a lovely hotel to stay in all year round.
Comment from Hotel Management
28 Dec 2023 by alisha , Hotel Management
Thank you for your feedback. We glad you enjoyed your stay with us we hope to welcome you back again soon.
by A verified traveler
Posted 17 Dec 2023
Fab place to stay right in the middle of Tenby and thank you to the staff in front of house for sorting the change of room to a twin with a double bed
Comment from Hotel Management
17 Dec 2023 by Alisha, Hotel Management
Thank you for your feedback. We are very glad to see you enjoyed your stay with us and we hope to welcome you back again soon.
by A verified traveler
Our two day getaway in tenby
Posted 13 Dec 2023 on HotelsThe hotel was not in a great state. I think we were given a bargain room it was cold no heater in the bathroom and the shower was awful. The staff were lovely and very helpful and the food was ok. I think we were unlucky with the room we were given. Teby is great and it was a nice break anyway. we are not the type to complain. Lack of carpark did add 12 pound a day to the price, this was not an issue for us but may be for others
Comment from Hotel Management
13 Dec 2023 by Alisha, Hotel Management
Thank you for your feedback. We regret to see you did not enjoy your stay with us. If you came to the reception desk to complain about the room one of our reception team members would of been more than happy to assist with any problems. We do hope you come back again so you can see the work we are doing to the hotel to make it even more pleasant for our guests.
