Ratings based on 47 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Jan 2020 on Hotels
Unhappy with customer service
by A verified traveler
Clean, comfortable in Temuco
Posted 10 Jan 2020 on Hotelshotel is centrally located in town. Limited parking but we were able to get a spot. Shares breakfast with sister property across the street. Rooms are a decent size and clean. Only complaint was the lack of temperature adjustment in the room and there is no air conditioning.
by A verified traveler
Posted 23 Jul 2019
by A verified traveler
Posted 15 May 2019 on Ebookers
It was a very good hotel to make a stop over, it was clean, quite and even had a room service for the restaurant.
by A verified traveler
Posted 24 Nov 2018
by A verified traveler
Very over priced.
Posted 19 Oct 2018 on HotelsRoom was very small. No AC and even though we were on 7th floor, we were on the Main Street so lots of noise. We had to close the window so the room was very hot. Breakfast was very good. Dinner in hotel restaurant was also good. No restaurants in the local area so we were glad to have s good meal in the hotel.
Comment from Hotel Management
7 Nov 2018 by Jose Arias - Front Office Manager, Hotel Management
Dear Guest,
First of all, my respectful Greetings to you in behalf of the Management Team from our “Hoteles Frontera”, and from the team that woks here to provide you the best service and to make of your stay the most comfortable one.
Regarding your concerns during your stay with us, we wished you could have commented them to us, giving us an opportunity to correct them. Our goal has always been to make of your stay and every guest stay a pleasant one while meeting all expectations.
We want to thank you sincerely for visiting our Hotel, and extend you our compromise to make of your next stay even better. For us you are a valuable Guest. We want to thank you for taking the time to communicate with us using this platform which allows us to improve every day.
Hoping you will visit our Hotel again soon… Thank you again.
Sincerely,
Jose Luis Arias
Front Office Manager
Hoteles Frontera
by A verified traveler
Posted 15 Mar 2018 on Hotels
The hotel is well-located in the heart of the city. Clean room and excellent service, the staff is here to help. A big thanks to Mitchell for the help at the check-out.
Recommended
for Everyoneby A verified traveler from NZ
Central ,obvious Choice
Posted 19 Feb 2018 on WotifWe found this a safe location with English speaking staff and excellent Restaurant for the evening meals. The manager went beyond duty to organise our bus tickets to next destination.
by A verified traveler
Posted 7 Mar 2024 on Hotels
by A verified traveler
Terrible atención
Posted 29 Jan 2024 on HotelsNos cambiaron de hotel, no estaba limpio las habitaciones, mala atención, nos hicieron esperar para dar la habitación el el otro hotel, mal servicio, etc...
