Ratings based on 199 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
absolute paradise .. impeccable service with care.. everything was good .. Food service views … the sweetest people
by A verified traveler from Jamaica
Posted 10 Jun 2024
Loved it here! Beautiful and tranquil. Outstanding service from start to finish. The staff is amazing. Pray to return soon.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 21 May 2024
I recently had the misfortune of staying at casa chameleon, and it was by far the worst hotel experience I’ve ever encountered. I booked a sunrise villa with an ocean view, eagerly anticipating the beautiful mornings by the sea. Instead, I was given a partial sunset ocean view, which was not what I had paid for.
When I raised this issue with the manager, I was offered three options: a free dinner, a $$ credit, or a massage. While this might seem like a reasonable attempt at compensation, it did not address the fact that I was overcharged for a sunrise villa I never received.
To make matters worse, I discovered I was overcharged at the hotel’s restaurant. Adding insult to injury, I found charges for tours that I never took. This level of incompetence and dishonesty is simply unacceptable.
I intend to take further action once I return to the U.S. I’ll be contacting my bank to dispute some of these transactions. Additionally, I plan to share my experience on my TikTok and YouTube channels to warn others about this hotel’s practices.
I strongly advise potential guests to consider other accommodations to avoid the stress and disappointment I experienced at casa chameleon.
Comment from Hotel Management
24 May 2024 by Casa Chameleon Family, Hotel Management
Dear AbrahamI hope we hope this message finds you well. Thanks so much for this comment as it give us the opportunity to clarify to all our future guest and clients the situation.1. You never booked a Villa Sunrise View, you book a Villa Sunset View2. In Expedia you cannot paid any extra amounts to get a specific view, you paid for a room category, which you selected a Sunset Villa and we have a proof of the reservation send by Expedia.3. The Villa has perfect and amazing views from all angles, Villa Sunset is the best category in our hotel along with the suites, due to the views of the entire Ocean4. All charges in your account were explained and accepted by you at check out, all restaurant and bar charges were signed by you5. As we explain to you, the charge under tour belongs to the extra amenity ordered by you named Tropical Touch, so we didnt overcharge you for anything that wasnt signed or ordered by you6. You accepted a resort credit of 250 as a compensation for your mistake in booking the incorrect Villa and for fixing the fan in your roomWe are very sorry to read your review as we delivered the stay and service you request for.Best
by A verified traveler
Posted 17 May 2024
This place is amazing everyone is friendly from the front desk to all the staff of the hotel their hospitality is excellent the villas are espectacular
by A verified traveler
Posted 14 May 2024
Casa Chameleon was beautiful, friendly, quiet and private! The villas were gorgeous and the hospitality was top notch! I would definitely recommend staying here.
Comment from Hotel Management
24 May 2024 by Casa Chameleon Family, Hotel Management
Thanks so much for your stayWe hope to see you soon
by A verified traveler from Alamo
Posted 14 Apr 2024
The views are stunning!
Comment from Hotel Management
24 May 2024 by Casa Chameleon Family, Hotel Management
Thanks so much for your stayWe hope to see you soon
by A verified traveler
Posted 13 Apr 2024
Stunning property that is isolated and a unique, beautiful experience. Definitely a place to just stay and relax there in isolation. Very romantic and the pool/beach views are extraordinary. More amenities would be nice. Staff was incredible - shoutout to Kevin! There could be a more extensive menu at dinner for how elegant the location and hotel is.
Comment from Hotel Management
24 May 2024 by Casa Chameleon Family, Hotel Management
Thanks so much for your stayWe hope to see you soon
by A verified traveler
Posted 24 Mar 2024
Beautiful property, views. Staff are wonderful, friendly. Clean and welcoming. Lots of construction around but didn’t really bother us.
by A verified traveler
Posted 6 Mar 2024
You can’t get a better coastal location than this. The pool overlooks the ocean and bay, while every room has a similar private view with your own infinity edge pool. Every member of the staff embraces “pura vida” lifestyle with a smile and willingness to help you with whatever you may need, and in your choice of language. If you’re looking for a place to relax and have easy access to a small coastal town, this can’t be beat. Great meal options on site as well. We had especially great service from the concierge team: André and William, as well as Omer and Tomas in the restaurant.
