Ratings based on 114 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.9 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Hotel Bahia Esmeralda, Hotel Management
Hello dear Cory, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you. Hope to see you again!
by A verified traveler
Posted 4 Apr 2024
Staff was friendly and helpful
Breakfast was ok
Comment from Hotel Management
6 Apr 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear NadineThanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you.Hope to see you again!Pura Vida!
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear NaomiThanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you.Hope to see you again!Pura Vida!
by A verified traveler
Posted 17 Feb 2024
We loved the landscaping and the very clean pool. Our room was made up each time we asked; very nice.
We wish there were hammocks, pepper at breakfast, a bar.
The cats are special
Comment from Hotel Management
17 Feb 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear Walter.Thank you for taking part of your value time for writing this review, we are happy to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, and yes we had pepper in the kitchen, sadly you didn't ask us. Thank you for the advices, we will work on it!Hope to see you again!Pura Vida!
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear GerryThanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you.Hope to see you again!Pura Vida!
by A verified traveler
Very nice
Posted 8 Feb 2024 on HotelsVery nice place to stay, really enjoyed it.
Comment from Hotel Management
8 Feb 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear William, Thanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you. Hope to see you again! Pura Vida!
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Hotel Bahia Esmeralda, Hotel Management
Estimado DavidMuchas gracias por tomar parte de su valioso tiempo en escribir esta reseña, estamos encantados de saber que usted disfruto en nuestras instalaciones, para nosotros fue un verdadero gusto conocerle, atenderle y servirleEsperamos volver a verlo pronto de regreso en nuestras instalaciones.¡Pura Vida!Hotel Bahía Esmeralda
by A verified traveler
Terrible Experience at Bahia “Hormigas”
Posted 11 Jan 2024 on HotelsI normally don’t write negative reviews but … you couldn’t pay me to stay at Bahia Esmeralda ever again. Should be called Bahia Pura Hormigas.
Property looks nice in the pictures but unfortunately we couldn’t wait to leave this place. Terrible customer service. Terrible breakfast. Terrible insect problem. Terrible beds. Needs a lot of maintenance.
Our room was full of bugs; particularly a ridiculous amount of large ants to the point where we didn’t feel comfortable sleeping under the covers or leaving our clothes out of our suitcases. And the beds were very uncomfortable and mattress was super thin.
I could’ve dealt with the insects if the rest was good but it wasn’t. My family is from CR so I get that it’s a rainforest and can deal with some critters, but it was that bad.
On top of it all the management was incredibly rude to my family, including my senior mom and gave us a hard time for the silliest things. We even got scolded for having my brother drop us off and assist my mom to the room while we carried stuff. And, after commenting on the treatment received, we were approached and confronted by staff. Super unprofessional and uncomfortable.
The only positive was outside the rooms where the pool is is nice but we didn’t even use the pool during our 3 night stay because we avoided the hotel as much as possible.
Do yourself a favor and pay a little extra to stay elsewhere.
Comment from Hotel Management
11 Jan 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear AnonymousWe have reviewed the reports from the different areas and we were unable to find any reports that resemble the incidents you mention, so we believe you are talking about somewhere else. Apart from that we cannot even know your name to know who is talking.Good luck!
by A verified traveler from Boulder
Posted 9 Jan 2024
Staff and service were excellent with everything. Very clean and well maintained. Quiet. Nice typical breakfast, if not much variety. Dining area has a nice new bar but it was never open. Would have been nice to have a place to sit and have a drink.
Car is needed. Las Brisas was only walkable dining option, great local place. Good thing we liked it.
Comment from Hotel Management
9 Jan 2024 by Hotel Bahia Esmeralda, Hotel Management
Dear DonaldThanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you.Hope to see you again!Pura Vida!Hotel Bahía Esmeralda
by A verified traveler
Posted 21 Nov 2023 on Hotels
Comment from Hotel Management
21 Nov 2023 by Hotel Bahia Esmeralda, Hotel Management
Dear Denice Thanks for taking part of your value time for writing this review, we are delighted to know you enjoy in our hotel and in the area, for us it was a real pleasure to meet you, assist you and served you. We feel blessed to have guests as kind as you. Hope to see you again! Pura Vida!
