Ratings based on 899 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Booked using Expedia only to get bait and switch at the hotel. Supposedly the deluxe room wasn’t available but I paid for it anyway. Got shafted with cheaper room but still paid for more expensive room. Not good.
by A verified traveler
Posted 23 May 2024
Staff was great building and room clean. First impression door from garage to elevator had a bad dearing and mad lots of nosie. Will fail completely at some point. Hotel very noisy lots of freeway sound. 2am lots of sound in hallway. 2 nights little slep. Parking app a PAIN. 16.00 BREAKFAST overpriced. Mini fridge woke me up buzzing 1am house keeping left door ajar. Not as close to old town as advertised you had to use car. Next time will chose elsewhere you should too. Not to Hilton standards.
Comment from Hotel Management
24 May 2024 by RR, Hotel Management
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
by A verified traveler
Posted 22 May 2024
Great service
Comment from Hotel Management
23 May 2024 by rr, Hotel Management
So glad to hear your enjoyed your stay! we hope to welcome you back soon
by A verified traveler
Posted 21 May 2024
Our room was very nice. The food and service was excellent. The property needs some cleaning.
The pool needs a lot of attention. It needs to be shocked or acid washed. The stairwell leading to the parking area was also very dirty. The carpet was dirty, and the windowsill was full of dirt and bugs. Looked like it had not been cleaned in a long time. Our bathroom floor was also dirty. Lots of black hair on the floor and the tile baseboards were dirty.
The door from the underground parking into the hotel was always unlocked. We felt that guests should need to use their key to use this door for safety purposes.
Comment from Hotel Management
23 May 2024 by RR, Hotel Management
Thank you for taking the time to review our hotel, Your comments will be shared to better our service here and we hope we can welcome you back soon
by A verified traveler
Posted 20 May 2024
The location was great BUT YOUR SERVICE WAS A RIP OFF. I paid for a King Suite, with working area, large couch 450 sq foot room and I received a standard 2 bed room at the price of a King Suite because your picture detail did not correspond what you default back to on the room detail. My fault for being in a hurry and the hotel couldn't help because YOU made the reservation and YOU have no number to call. Total rip off and lousy service = 1st time used your service and I won't make mistake again. SHAM
Comment from Hotel Management
23 May 2024 by RR, Hotel Management
Thank you for taking the time to review our hotel.I know we spoke in person regarding what was booked and what you got as we did clarify with you over the phone and in person that you did in fact book a room with two queens beds and did not book our king deluxe room and I am sorry if being told this twice was not clear enough and sorry you feel this way and hope we can welcome you back here for a better stay.
by A verified traveler
Posted 17 May 2024
Very clean property. Nice staff. Bar was never open.
Comment from Hotel Management
17 May 2024 by rr, Hotel Management
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
by A verified traveler
Posted 16 May 2024
Great location near wineries and downtown area.
Comment from Hotel Management
17 May 2024 by rr, Hotel Management
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
by A verified traveler
Posted 16 May 2024
Great customer service from the front desk staff
Comment from Hotel Management
17 May 2024 by rr, Hotel Management
Thank you for taking the time to review our hotel, we are glad you enjoyed your stay with us and hope we can welcome you back soon!
by A verified traveler
Posted 13 May 2024
This does not feel like a Hilton property. Would not allow points to be applied to Hilton Honors. Staff was indifferent. Loud AC, other motor (elevator) consistent all night, horrible view, toilet broken and ran all night. We tried to fix. Not standard leaky toilet. Actually needs parts replaced. No apologies or offers to correct.
Comment from Hotel Management
14 May 2024 by rr, Hotel Management
I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property.It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by rr, Hotel Management
Thank you for taking the time to review our hotel, Your comments will be shared with our staff as we are so happy you enjoyed your stay with us! We look forward to welcoming you back soon!
