Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The pool had a pretty view
Comment from Hotel Management
3 Jun 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Hi Sheri,Thanks for your positive comment. We are so glad you enjoyed our beautiful location. We hope to see you again very soon!
by A verified traveler
Posted 30 May 2024
Service is poor. I asked to get some clean mugs. But they never sent to our room
Comment from Hotel Management
30 May 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Thanks for your feedback. We are sorry you had this issue. Your comments have been forwarded to housekeeping to be addressed. We do hope you consider staying with us again so we can show your the excellent service we aim to provide.
by A verified traveler from Plano
Posted 26 May 2024
The property was perfect for a quiet vacation
Comment from Hotel Management
26 May 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Thanks for your positive feedback. We are so glad you enjoyed staying at our lovely property. We hope to see you again very soon!
by A verified traveler
Posted 22 May 2024
Comment from Hotel Management
26 May 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Thanks for the feedback. Please let us know what would have improved your stay with us. We do hope to see you again,
by A verified traveler
Posted 21 Mar 2024
We enjoyed our stay at the Lodge. It’s a clean comfortable place. Ski in/ski out was awesome! They have ski equipment lockers as well as ski racks down by ski out. They are dog friendly. Only one dining option and it was a little pricey and limited menu so we didn’t eat there. For a single room it would’ve been nice to have a king bed but for only a few nights, a queen is fine. Overall, I would recommend and go back!
Comment from Hotel Management
21 Mar 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Hi Abigail,Thanks for your positive comments.We are so glad you enjoyed staying with us.We are looking at ways to improve our restaurant so we hope you consider staying with us again & give it another try.
by A verified traveler
Poor
Posted 11 Mar 2024 on HotelsRoom card didn’t work
Took about an hour to get checked in actually in our room
Comment from Hotel Management
11 Mar 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Hi Brian,Thanks for the feedback.We are sorry you had a difficult time.We always strive to provide the best service & in your case we apparently did not succeed.We do hope you consider visiting us again so we can show you our best service.Thanks
by A verified traveler
Posted 1 Mar 2024
It was a beautiful hotel, with fantastic location.
Comment from Hotel Management
11 Mar 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Susan,Thanks for your positive comments.We are so glad you enjoyed our beautiful & conveniently located property. We hope to see you again very soon.
by A verified traveler
Posted 21 Feb 2024
Love the shuttle that gets you around the property and neighborhood. So cozy and friendly. Beautiful views!
Comment from Hotel Management
21 Feb 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Thanks Jazmine for your positive comments. We are so glad you enjoyed your stay and appreciated our convenient guest shuttle & incredible mountain views.We hope to see you again very soon!
by A verified traveler from rockwall
Posted 26 Jan 2024
The property was well kept and the view from our balcony was breathtaking. Some work was needed inside the condo. A cabinet door fell off when we opened it. The wood floors seemed a little dirty. The bed was a little too soft for our liking. Bathroom was very small.
The free hotel shuttle was a huge convenience. We called for a ride anytime we needed one. The staff at the front desk were very friendly.
Comment from Hotel Management
11 Feb 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Hi Rodney,Thanks for your feedback.We are so glad you enjoyed our beautiful location and appreciated our hardworking staff. Our shuttle is definitely a plus for our guests.Your room comments have been forwarded to our Housekeeping & Engineering Departments to be addressed. Thanks for staying with us. We hope to see you again very soon!
by A verified traveler
Posted 13 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Kathy Reagan, Reservations Supervisor, Hotel Management
Hi Andrew,We are sorry you didn't enjoy your stay.Without specifics I am not sure what happened.You are welcome to provide more details so we can address them. We hope to see you again another time.
