Ratings based on 707 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Spotlessly clean with very good staff. Could do with something other than shower curtain though. That's our only comment. Otherwise great.
by A verified traveler
Posted 25 May 2024
Great for the price and so close to the shops and international centre
by A verified traveler
Posted 23 May 2024
I arrived late but I was met wth a polite, professional & helpful greeting at reception
upon arrival.
by A verified traveler
Posted 11 May 2024
Very convenient for Telford railway station or events at the International Centre. Rooms are nice and fairly large but quite warm in summer as no air-conditioning
by A verified traveler
Posted 29 Apr 2024
Very disappointing. The staff do not look too happy.
The rooms are not the cleanest, another customer was asking for her room to be changed In the morning due to the smell/ stains on the wall?
Room next door had a couple making loud noises all night
It is just a very depressing/run down place once you enter unfortunately.
Comment from Hotel Management
30 Apr 2024 by Lis Frost, Hotel Management
Dear PeteThank you for your feedback although it is very surprising and disappointing to read that you had a less than satisfactory stay with us. I'm so sorry to learn this. If you are able to provide any additional information that can assist me in investigating what went wrong here, please do not hesitate to let me know.Kind regardsLis FrostGroup Hotels Guest Relations Manager
by A verified traveler
Posted 6 Apr 2024
by A verified traveler
Posted 4 Apr 2024
The main reason we booked was that we fancied a swim after driving and the website said pool included. However, after paying I enquired how to get to the pool only to be told it was being refurbished. I would have opted for an alternative property.
Comment from Hotel Management
16 Apr 2024 by Lis Frost, Hotel Management
Dear MatthewPlease accept my apologies for the disappointment caused by the extended closure of the swimming pool. It is highlighted on the website under "temporary closures" but I appreciate this may not have been spotted. I hope you will consider coming to stay with us later on in the year once the pool is back open.Kind regardsLis FrostGroup Hotels Guest Relations Manager
by A verified traveler
Posted 3 Apr 2024
The pool was closed during our visit. The accessible room was excellent, although it a had a low step into the shower
Comment from Hotel Management
16 Apr 2024 by Lis Frost, Hotel Management
Dear SallyThank you for your feedback, I'm sorry you were disappointed that the pool was closed during your stay. Although this is listed on the website, I appreciate you may not have noticed it. I hope you will come and stay again later in the year.Kind regardsLis FrostGroup Hotels Guest Relations Manager
