Ratings based on 731 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Staff are nice .. rooms clean breakfast was lovely also nice added extra plus cheap to stay here
by A verified traveler from Wokingham
Posted 5 May 2024
The property was easily accessible and friendly staff.
Breakfast was good, not sure why there couldn't be eggs?
We have 2 dogs and they were accepted, however we had to leave the bar area in the evening despite only a handful of people being in there, because they served breakfast in there. This wasn't communicated at check-in when we paid £20 per dog.
The toilet paper was small and the tap spout was too near the side of the sink.
The EV charger would only charge at 3.5 kwh and was expensive for that rate. It is outsourced so the staff won't have anything to do with it.
by A verified traveler from Glen Cove
Posted 28 Apr 2024
It qas great
by A verified traveler
Posted 14 Apr 2024
Brilliant stay room so comfortable and breakfast excellent will definitely be returning 5 star plus
by A verified traveler
Posted 7 Apr 2024
For $60 a night it was good
My room was freezing, heater didn't work
Parking was horrible they blocked off half parking lot for renovations but did nothing whole time it was blocked 5 days
Breakfast was okay only liked the coffee machine
No fridge or safe in room
Hated the shower - moldy
Friendly staff
Comment from Hotel Management
15 Apr 2024 by Lis Frost, Hotel Management
Dear LargimeThank you for taking time to share feedback after your recent stay. I'm sorry you were inconvenienced by areas of the car park being blocked off. We did keep sufficient space open for our guests but I appreciate this may have been at the far side and not so convenient or close to the hotel. There were some delays out of our control, such as the terrible weather! We were unable to tarmac or paint lines when it was torrential rain unfortunately, but in order to keep space available for the maintenance team, we had to keep those areas still blocked off. I'm pleased to say that these works are now finished and the car park looks amazing!I hope you will still choose to stay with us on a future occasion.Kind regardsLis FrostGroup Hotels Guest Relations Manager
by A verified traveler
Posted 7 Apr 2024
Enjoyable stay. Hotel and room are clean. Continental breakfast which included bread, pastries, bacon, baked beans, range of cereals, spreads etc. Tea and coffee in room. Staff were very friendly. Our bathroom sink was blocked when we arrived, we mentioned this to staff on our way out, by the time we came back ( a few hours later) staff told us it had all been fixed…. Which it had. Only thing which could be improved but not a deal breaker, the TV in the room could do with being a bit larger. Walking distance to shopping. Would definitely stay here again. Thank you.
Comment from Hotel Management
15 Apr 2024 by Lis Frost, Hotel Management
Dear BaljeetThank you so much for your feedback which is greatly appreciated. We look forward to seeing you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager
by A verified traveler
Posted 4 Apr 2024
Three of the Five Blue Badge parking spaces at the hotel have been removed in favour of Charging Units for Electric vehicles.
Ample space at rear of small car park to relocate Blue Badge Parking. This was not done. As a Disabled person I would have to stop using International Hotel on my visits to Telford
And I would not recommend this hotel for Disabled people
Comment from Hotel Management
23 Apr 2024 by Lis, Hotel Management
Dear AlanThank you for this feedback and I'm so sorry you had difficulty parking initially. I know that you did find an accessible bay to park in for your stay and if ever this is not the case in future, the reception team are always happy to assist you. Kind regards Lis Frost Group Hotels Guest Relations Manager
by A verified traveler
Posted 24 Mar 2024
Generally a good visit. Comfortable bed and a quiet atmosphere. Lamp in our room did not work . There was a footprint on our duvet cover and we we
Comment from Hotel Management
30 Mar 2024 by Lis Frost, Hotel Management
Dear JudithThank you for your feedback and I'm glad that overall it was a good visit. I do apologise about the marked bed linen, I trust that the team on duty changed this over for you and fixed the lamp.I hope to see you again soon.Kind regardsLis FrostGroup Hotels Guest Relations Manager
by A verified traveler from Corwen
Posted 19 Mar 2024
Tired and no restaurant. My pillows were beyond their use by date.
by A verified traveler
Posted 18 Mar 2024
Very easy access to the International centre and very good service from the friendly staff
