Ratings based on 298 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
They booked us in a room over the function room that was having a wedding disco till 12pm. They did not say anything about this when we booked the previous weekend or when we checked in. Given the number of rooms in their adjacent building they should have put some of the wedding guests in our room and put non-wedding guests away from the function room. Alas either greed or ineptitude of the hotel management. To not even say about it when we checked in shows how poorly they thought of non-we’d guests.
by A verified traveler
Posted 19 May 2024
Staff were helpful. Good parking availability. Enjoyed the restaurant dinner service.
by A verified traveler from Cambridge
Posted 16 May 2024
The location of this hotel was excellent for exploring the town and area as we were able to walk to everything we planned to visit. The staff were wonderful - always friendly and polite and helpful. An interesting old building, maintained to a reasonable standard but felt due for an update in some areas/respects. Our bed was not great and could do with replacement.
by A verified traveler
Posted 13 May 2024
Excellent hotel, comfort rooms a bit on the small side, but very clean and comfortable.
by A verified traveler
Posted 30 Mar 2024
We stayed in the older part of the hotel, which is showing its age. Comfortable room, but windows draughty due to corroding metal frames.
by A verified traveler
Valley Hotell
Posted 7 Mar 2024 on HotelsCold room no heating on when booked in at 3;20 no heating in bathroom ie no towel heating or any heating, cold to take a shower shower tray plug took time for water to drain. Did give us portable heater helped a little. Hotel cold anyway so uninviting. charged for coffee with meal then again as hot Beverage so thought i paid twice. Hotel in lovely position by river walk and into Iron Bridge. Second stay at this Hotel would we stay again ?
Staff lovely breakfast lovely, should we expect every thing to be good in this day and age or should you just take it as it comes?
by A verified traveler
Posted 13 Feb 2024
Really disappointed that there was extensive noise above my bedroom at 4:30 am. Apparently workmen had returned to their room Hence no sleep after I was awoken. No refund offered for the room, except my evening meal. I’d rather have paid for my meal and had a proper nights sleep. Best Western you should know better!
by A verified traveler
Posted 26 Jan 2024 on Hotels
by A verified traveler
Posted 20 Dec 2023 on Hotels
by A verified traveler
Posted 23 Nov 2023
The place is clean and tidy and the breakfast was lovely. All staff were friendly and polite. Nice Hotel.
