Ratings based on 163 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Excellent boutique hotel in a great location, walkable to both the center and seashore of Tel Aviv. Very pleasant and helpful staff.
Comment from Hotel Management
9 Jun 2024 by Hotel's Team, Hotel Management
Thank you Moris for the great review!We are glad to hear that you enjoyed your stay and hope to see you again soon
by A verified traveler
Posted 25 Mar 2024
The facility is beautiful. It's very European inside out. The only challenge I had was the construction across the street that bothered me. The service was amazing and they immediately offered to transfer me to their other property- Prima City that was really outstanding- my room was great, location was even closer to the beach and the service was really exceptional.
Comment from Hotel Management
25 Mar 2024 by Management Hotel , Hotel Management
Dear Raphael,Thank you for the review. We are glad to hear that your relocation went well. We hope to have the chance to welcome you here once the tram constructions are completed.
by A verified traveler
Posted 9 Mar 2024 on Hotels
Beautiful room very nice reception manager (Svetlana), great location.
The maintenance is poor. The bath tiles were broken and with mold. The TV didnt work
Comment from Hotel Management
10 Mar 2024 by Svetlana, Hotel Management
Thank you so much for a review, Hadas!Your opinion is highly important for us to improve our service. We are very sorry about your experience with TV and mold. We will hope to see you back for a better experience.Best, reception team
by A verified traveler
A lovely spot on Dizengoff
Posted 8 Feb 2024 on HotelsI loved staying at the Jacob Samuel! It’s an amazing location and the staff went above and beyond to accommodate my needs. I will definitely be back.
Comment from Hotel Management
25 Feb 2024 by Hotel Managment, Hotel Management
Dear Lily,Thank you so much for your amazing review! We definitely loved to welcome you here and hope to see you again soon!
by A verified traveler
Tel Aviv Gem
Posted 25 Dec 2023 on HotelsEverything about this hotel was exceptional. It was clean and stylish with new furnishings. Bed was large, comfortable and the room was fully equipped. Staff was friendly and attentive. Location was surrounded by shopping, dining, markets and cafes. 10 minute walk to beach.
Comment from Hotel Management
1 Jan 2024 by Hotel's Management, Hotel Management
Dear EthanThank you for your positive feedback! We are delighted to hear that you enjoyed your stay and appreciate you taking the time to share your experience.
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
24 Nov 2023 by Hotel's Team, Hotel Management
Thank yoy Caroline for rating our hotel and service.Hope to see you again soon,
by A verified traveler
Posted 5 Oct 2023
Very cute hotel with friendly staff.
Comment from Hotel Management
5 Oct 2023 by Yaniv, Hotel Management
Thank you Bruce for the kind reviewBest RegardsYaniv
by A verified traveler
Posted 16 Sep 2023
We had to switch rooms twice because there was dust on the vents and then the second room we wanted to take a shower and there was mold in the shower
Comment from Hotel Management
20 Sep 2023 by Yaniv, Hotel Management
Thank you David for the review, we offered solutions for the second room but the offers were rejected to handle them. Best RegardsYaniv
by A verified traveler
Posted 3 Sep 2023
I wanted to give a 5 star review and express how wonderful my stay was here but I can't. From being skipped for maid service (no it was not Shabbat) to the elevator not functioning to having no one at the front desk, it was just not a five star experience. I would definietly stay here again for convenience, location and local conveniences but I will lower my expectations.
Comment from Hotel Management
4 Sep 2023 by Yaniv, Hotel Management
Dear Ira,Thank you for your review, we will review your comment regarding the room cleaning, we clean the rooms everyday and if by mistake we skipped your room i want to apologize. regarding the elevator unfortunately there was technical issue that was fixed. The front desk is occupied 24/7. best regards Yaniv
by A verified traveler
Posted 31 Aug 2023
Great location and wonderful service
Comment from Hotel Management
31 Aug 2023 by Yaniv , Hotel Management
Thank you very much for the kind reviewGlad you enjoyed your stay.Hope to see you back again.Best regardsYaniv
