Ratings based on 24 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
There was a cockroach on the white bedsheets upon arrival. I asked for another room and received one viewing a construction site. It was a gloomy stay to celebrate one's birthday.
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
good value for money
Posted 1 Jan 2024 on Hotelsnice hotel with friendly staff in great location
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
AVOID AND DO NOT STAY HERE.
Posted 28 Jul 2023 on HotelsIf you are visiting Tel Aviv, do NOT stay with Brown Golden House or any other Brown Hotels. After booking this hotel and pre-paying, we arrived to find out from the rude, demeaning receptionist that our room was “taken by another guest.” It wasn’t “taken.” The hotel double-booked the room because we didn’t show up exactly at the check-in time for our reservation. She said that because we didn’t show up at 3 pm they gave the room to another customer. Keep in mind the website clearly says “24 hour front desk” and we landed at 5am with no room. They were paid TWICE for the SAME room, and could not provide us with a room. Immediately, I contacted Hotels.com who I booked through. They called the hotel to hear from Brown Golden and rectify the situation. The receptionist told us she would agree to a refund when they called but instead let the phone ring and ring and ring, then after answering, said the issue was taken care of and left the phone off the hook. We were NEVER given a room. The hotel was unapologetic, did not offer alternative accommodations, breakfast, a room to leave our bags in, nor an upgrade. Nothing — She just had us sit in the lobby, laughed at us. Since this, Hotels.com has tried to contact Brown Golden. Brown Golden and their staff are dodging Hotels.com, refusing to give a refund (despite agreeing to it in person). We were told a a manger would contact us, and never did. Hotels.com customer service even updated me to say they’re “chasing” the hotel.
by A verified traveler
Posted 22 Mar 2023
Pleasant, unpretentious, clean, comfortable
Comment from Hotel Management
8 Apr 2023 by Golden House team, Hotel Management
Dear Erica,Thank you for the review! We really appreciate it.We are hopping you will stay with us again.Best regards,Brown Golden House team
by A verified traveler
Amazing hotel in great location by the beach
Posted 19 Jan 2023 on HotelsAmazing hotel, great location by the beach, comfortable rooms, wonderful staff. Noa is amazing, and she always goes out of her way to make sure that guest’s room preferences are met when possible. She really goes above and beyond, and her exceptional service is very much appreciated. Wonderful stay!
Comment from Hotel Management
20 Jan 2023 by Dani Matusevich- General manager , Hotel Management
Thank you for your lovely review.It was a pleasure reading that our hotel location was good for you and that you could enjoy all the goods the city has to offer.Noa is indeed an asset to the hotel and we are glad to read that you got the outstanding service from her.Hope to host you once again and soon
by A verified traveler
Posted 26 Nov 2022
We enjoyed our stay at the golden house very much. Very welcoming Staff upon arrival with convenient coffee station all day, books and great location by the beach. The room was small but very clean, and very well maintained. I would definitely go back next time.
Comment from Hotel Management
27 Nov 2022 by Golden House team, Hotel Management
Thank you so much for your kind review! We are happy to hear that you enjoyed your stay and that everything was to your satisfaction. Hope to see you again soon!
by A verified traveler
Posted 7 Aug 2022 on Hotels
Comment from Hotel Management
11 Aug 2022 by Dani Matusevich- General manager , Hotel Management
Thank you for your review !
by A verified traveler
Posted 10 Jun 2022
Great staff!
Great location too!
Comment from Hotel Management
2 Jul 2022 by Dani Matusevich- General manager , Hotel Management
Thank you for your lovely review.
We were thrilled to read that our team members were great during your stay with us, and that our hotel location was to your liking.
Looking forward having you as our guest once again
