Ratings based on 763 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Nice and clean. Updated and the bed was extremely comfortable. Only bad thing was the remote didn’t work for the DIRECTV and no available staff to assist. I would definitely stay again.
by A verified traveler
Posted 12 Jun 2024
Check in clerk was rude and unhelpful.
by A verified traveler
Posted 8 Jun 2024
Awesome breakfast kind staff
Comment from Hotel Management
8 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review!
by A verified traveler
Posted 1 Jun 2024
Poor customer service felt like we were being an annoyance to them did know properly we had run around looking for our room late at night had to use restroom she was rude to us I won’t stay there again
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
Thank you for the review. We are sorry to hear you had an unpleasant experience and have shared your feedback with the proper hotel team.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
by A verified traveler
Posted 27 May 2024
Fair price, spotless, safe, good breakfast, very good amenities - highly recommended!
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
by A verified traveler
Posted 25 May 2024
The room and overall facility was very clean. We were well pleased with our stay. The hot tub was very enjoyable! I would definitely stay again.
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
by A verified traveler
Posted 22 May 2024
Check in was easy, and we were given a large room near the pool. The room was clean, and the motel was close to shopping centers and restaurants. We’ve stayed here before and were very comfortable this time.
The only negative things I would mention is that trains go by constantly and that the towels were really old and frayed.
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
by A verified traveler
Posted 18 May 2024
Basic accommodations & a bit dated. Needs a refresh.
Comment from Hotel Management
5 Jun 2024 by Front Desk , Hotel Management
SureStay by Best Western Tehachapi Staff thank you for the review.
