Ratings based on 169 Verified Reviews
4.1 Room cleanliness
4.5 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
You get what you pay for really. Booked a 3 bed superior room but it definitely wasnt superior and the 3rd bed was a pillow on the settee. Had fridge and cooker and hob but no pans or plates or cutlery. Also found an old sock under the bed so wasnt cleaned properly. Wasnt super unhappy with it. It was just standard.
by A verified traveler
Posted 26 May 2024
Overall an enjoyable trip. Hotel was as expected, generally ok /good. Staff were awesome (Nayara, Rocio, Manuel, too many to name).
We booked it as THB Hotel but it's a BE LIVE Hotel, signage Infront is limited.
Easy access to the beach/promenade
Shops and restaurants close by (many still closed in May)
Rooms are ok, the shower room could do with a redesign. Stub your toe on the door stop, have to stand in the shower to open the door. Rooms are clean and towels changed when requested.
Some noisy (British) guests in the courtyard and pool area.
There's a pool bar, buffet restaurant and second restaurant. Fair selection of food in the pool bar and buffet with small changes to dishes daily. MYLOS has a set menu sadly it doesn't look like it changes, the food was okd we enjoyed the desserts.
Advertise 2 pools it's really a children's paddle pool and main pool. People still put towel out before 8am, some leave their towels overnight!! Annoying behaviour because they can hold a pool chair for days and it can be difficult to find a space by the pool in the afternoon
They have badminton and table tennis however it's the same space so only one sport at any given time.
Parking is not great, there are /- 15 space in front of the hotel. Busy times you have to park further away or wait for someone to leave.
They host regular shows and performance which was unexpected and some were enjoyable. The evening bar team are great and make sure you have drinks at your table.
by A verified traveler
Posted 28 Apr 2024
Excellent location the hotel has just been taken over so the food was hit and miss due to parts being refurbished but the staff went above and beyond would definitely return.
by A verified traveler
Posted 20 Apr 2024
We have not long returned from a lovely 4 night stay as a family of 4. We couldn’t fault a thing and really enjoyed it, will definitely be booking again.
by A verified traveler
Posted 8 Apr 2024
Well situated short stroll from restaurants and shops, and rear access to beach.
Breakfasts were good.
Pool area rather crowded and not enough sun beds.
Friendly helpful staff.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for your review! We're glad you enjoyed our convenient location near restaurants, shops, and beach access, as well as our good breakfasts. We appreciate your feedback regarding the pool area and will work to improve. Our friendly staff are always here to assist you. We hope to welcome you back soon!
by A verified traveler
Posted 4 Apr 2024
Hotel is in the perfect location with easy access to the beach. Great staff.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thanks for your review! We're thrilled you enjoyed our prime location and the ease of beach access. Our staff will be delighted to hear your kind words! We promise to keep up the great work. We can't wait to welcome you back for more sunny adventures!
by A verified traveler
Posted 25 Mar 2024
After four nights, I thought it was only OK. I expected a higher level of comfort and maintenance based on the photos.
Pros:
The staff was friendly and helpful, the beach is very close, and it's an easy pick-up point for the tour companies.
Cons:
The breakfast buffet lacked the range of flavors, textures, and spices that I would expect from an all-inclusive resort. Unfortunately, the restaurants in the area were equally uninspired. Additionally, the pest control was lacking. My room was above the cafeteria and there was a nightly procession of roaches coming up through the kitchen and bathroom. In the evenings, I also noticed the pool area had large, dead roaches scattered around. I could tell that the cleaning crew was trying to keep up, but it seems like a bigger initiative might be needed.
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our staff to be friendly and helpful, and that you appreciated the convenient location close to the beach and tour pickup points.However, we're truly sorry to learn that your experience fell short of your expectations in some areas. We understand the importance of comfort and maintenance, and we apologize for any inconvenience caused by the issues you encountered in your room and around the hotel premises. Please rest assured that we take your comments seriously and will address them with our team to ensure that improvements are made.Regarding your feedback on the breakfast buffet and dining options, we appreciate your input and will certainly take it into consideration as we strive to enhance our offerings to better meet the expectations of our guests.We apologize once again for any disappointment experienced during your stay. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. If there's anything else we can assist you with, please don't hesitate to reach out.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Elisabeth/ Reception, Hotel Management
Thank you for taking the time to leave a review. We're sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and are committed to improving our services. If there's anything specific you'd like to share with us so we can address your concerns, please don't hesitate to reach out. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 17 Mar 2024
by A verified traveler
Posted 27 Feb 2024 on Hotels
