Ratings based on 349 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
Great hotel in a great area. Very safe and the rooms are big and wonderfully designed
Comment from Hotel Management
9 Apr 2024 by Nino Ch., Hotel Management
Dear Peng We are more then happy that you had memorable stay with us. Will be happy to see you soon. Best regardsNino Ch. General Manager
by A verified traveler
Posted 16 Mar 2024
friendly staff, exactly how it was in photos online, clean lovely
Comment from Hotel Management
17 Mar 2024 by Nino Ch., Hotel Management
Dear ElizabethWe are more than happy that you had nice experience and memorable stay with us. I will be glad to see you back again. Best RegardsNino Ch. General Manager
by A verified traveler
Posted 15 Mar 2024
excellent hotel with very helpful and friendly staff. very clean, lovely
Comment from Hotel Management
16 Mar 2024 by Nino Ch., Hotel Management
Dear Elizabeth We would like to say thank you for your lovely feedback. We are more than happy that you had nice stay in our hotel. We hope that you'll be able to visit our country again. Best Regards Nino CH. General Manager
by A verified traveler
Posted 12 Mar 2024
Very beautiful in a traditional modern style of Georgia 🇬🇪. Very helpful and friendly staff.
Comment from Hotel Management
16 Mar 2024 by Nino Ch., Hotel Management
Dear Sandra Thank you for taking time to write your review. Hope your next visit will be as memorable as it was now.Best RegardsNino Ch. General Manager
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
9 Apr 2024 by Nino Ch., Hotel Management
Dear Yaron We are more then happy to receive your feedback. It is our sincere pleasure to host you and hope to see you back soon,Best RegardsNino Ch. General Manager
by A verified traveler
Posted 5 Feb 2024 on Hotels
Great hotel ! We were in this hotel 4 times and we had excellent service! Very nice and clean room, very friendly staff, delicious food
We highly recommend this hotel!
Comment from Hotel Management
16 Mar 2024 by Nino Ch., Hotel Management
Dear Gotcha Thank you for your stay with us. Your feedback is very appreciated for us. Hope to see you again in our hotel. Best regardsNino Ch. General Manager
by A verified traveler
Highly recommended for a stay in Tbilisi
Posted 13 Jan 2024 on HotelsComment from Hotel Management
17 Mar 2024 by Nino Ch., Hotel Management
Dear PeterThank you for this wonderful feedback. Every your visit is very special for us. Best RegardsNino Ch. General Manager
by A verified traveler
Posted 10 Jan 2024
by A verified traveler
Posted 10 Jan 2024
by A verified traveler from Phoenix
Posted 19 Dec 2023
On December 18, 2023 I woke up around 10 pm and smelled fire. When I opened the hotel room door the hallway was blacked out with thick smoke. No alarm. No call. No knock on our door. I woke up my husband and we grabbed shoes. Luckily we got to the sidewalk and watched as emergency vehicles arrived and firefighters ran into the building. Police cordoned off the street. It was 32 degrees out and we were in our pajamas. No one from the hotel helped us as we shivered. The staff from the hotel and from the restaurant were all gathered in a small area laughing and not interacting with anyone or trying to find the guests who had been evacuated. There was no attempt to help us find shelter. I immediately called our trip insurance company who found us a new hotel room nearby. We were separated from all of our belongings. When we were finally able to retrieve our belongings, our room was still filled with black smoke and all of our clothing reeked. We could not wear it. When we asked for a refund for the night when we were nearly killed by smoke inhalation, the response from Expedia was "Unfortunately though, I just called the Shota@Rustaveli Boutique hotel to make the case for your refund. I pushed for flexibility, but since your booking was non-refundable and doesn’t allow any exceptions, they’re sticking with their policy and won’t issue a refund." No one from the hotel or from Expedia cared that there was no effort by the hotel staff to evacuate hotel guests, no evacuation plan.
