Ratings based on 151 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Great location to walk around. Even at night.
by A verified traveler
Posted 8 May 2024
fine hotel
Comment from Hotel Management
9 May 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Robert, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 25 Apr 2024
Water pressure is week in the bathroom sawna for men not for women together beds not comfortable
Comment from Hotel Management
26 Apr 2024 by Erdogan Sahin, General Manager, Hotel Management
Dear Zaid,Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Erdogan SahinGeneral Manager
by A verified traveler
Posted 28 Feb 2024 on Hotels
Comment from Hotel Management
7 Mar 2024 by Erdogan Sahin, GM, Hotel Management
Dear Roman, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Erdogan Sahin, General Manager
by A verified traveler
Posted 27 Dec 2023
Absolutely awesome place at all levels starting form the entry - Security, reception service is amazing, very welcoming, accommodating, yet highly professional (big thanks to Niko and others), the breakfast team, the food itself, bar tenders and sommelier, administrators (Dushka), room services and cleaning staff are amazing!
Overall the level of standards is very high. We travel a lot both in Europe and in North America and we were very pleasantly surprised by the overall Hotel's amenities, the staff and services. They truly make you feel home. Definitely recommend with no hesitation! And if/when we come back to Tbilisi, we'll stay in Mercure.
Comment from Hotel Management
28 Dec 2023 by Operations manager Olga Kudriachova, Hotel Management
Dear Andrei, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova
by A verified traveler
Posted 30 Nov 2023
Lovely staff and hotel, very clean, with great restaurant!
Comment from Hotel Management
2 Dec 2023 by Operations manager Olga Kudriachova, Hotel Management
Dear Yuliya, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova
by A verified traveler
Posted 11 Nov 2023
The staff is simply amazing! They went above and beyond to accommodate our requests: rooms close to each other, some forgotten hygiene items, late checkout, etc. The breakfast buffet has good choices of regional food and has an authentic Georgian sweets and is presented in a very elegant way.
Yes, I wish the rooms had some USB ports for more convenient charging and a bit more stability with the hot water temp in early mornings - something that seems to be a common problem in the region - but this is definitely the hotel I’ll choose for my next stay!
Comment from Hotel Management
12 Nov 2023 by Erdogan Sahin,GM, Hotel Management
Dear Arsen, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Erdogan Sahin General Manager
by A verified traveler
Posted 20 Oct 2023
It was very nice hotel in Georgia
Comment from Hotel Management
24 Oct 2023 by Operations manager Olga Kudriachova, Hotel Management
Dear Durdona, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova
by A verified traveler
Posted 17 Oct 2023
Comment from Hotel Management
7 Nov 2023 by Operations manager Olga Kudriachova, Hotel Management
Dear Ahmad, We very much appreciate your comments regarding your stay at the Mercure Tbilisi Old Town. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operations manager Olga Kudriachova
by A verified traveler
Tiflis/Tbilisi Visit
Posted 30 Sep 2023 on HotelsHotel is good and located in a nice area. Had some issues with air conditioning system and coffee maker which tripped the fuse. Had to get the service guys to come and get the fuse on but was told not to use the coffee maker again!! Also, fire alarm in the middle of the night, 2 AM, caused chaos and had to evacuate the room 3 times before the alarm could be stopped. I think these are minor issues that can be fixed but needs the hotel management's help and attention
Comment from Hotel Management
5 Oct 2023 by Operations manager Olga Kudriachova, Hotel Management
Dear Jahangir, Thank you for taking the time to tell us about your experience at the Mercure Tbilisi Old Town. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Operations manager Olga Kudriachova
