Ratings based on 35 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Flood
Posted 7 Mar 2021 on HotelsI was charge more than expected. They did not have my reservation. The linens/towels were dingy and stained. Our room flooded with sewage. Not a fun time but the people were incredibly nice.
Comment from Hotel Management
26 Apr 2021 by Johnny- Owner, Hotel Management
Hello, Anonymous, we can't over charge the Hotels.com guests unless if they don't show us their Reservation either hard copy or on the phone. The Hotels.com guests get special discounts. We are not aware of your raising over charge issue.
You were offered Hotel Suite, that are specially set up for special guests. I was told that a wash cloth that look dingy was actually a cleaning rage, an housekeeper left it behind accidently. There are special towels in those four suits . The hotel was totally full . We have not had any complaints from any of our guests especially the ones from hotel suites. We are sorry and apologize for your inconvenience . However, we thank and appreciate you.
by A verified traveler
I would return to save some cash
Posted 6 Oct 2020 on HotelsOverall we were pleased with the price for the 4 days we spent there and the service was good as well. The hotel is beside a truckers route which is noisy at night but tolerable. I would rebook if I need to return to Tazewell.
Comment from Hotel Management
7 Oct 2020 by Johnny- Owner, Hotel Management
Hello anonymous. We appreciate your kind review. Yes keep our price low and very affordable. By the way we have all double pane windows that helps a lot with the traffic noise unless it is an ambulance or a fire truck. You may also ask for rooms away from the traffic. We appreciate you very much. Thank you.
by A verified traveler
Posted 14 Sep 2020
Comment from Hotel Management
7 Oct 2020 by Johnny- Owner, Hotel Management
Hello, Anonymous, I am sorry , I don't see your detail of the review. However, we apologize and sorry for your inconvenience. Please always contact the front desk representative with any issues you have. If not resolved, ask for owner's cell phone number. The cell phone numbers are posted on the side window and front glass door. Please call any time you feel free. We will try our best to resolve. Thanks again.
by A verified traveler
Convenient and Clean
Posted 27 Jul 2020 on HotelsNot what we were expecting but was close to dirt track and clean. Manager Justin was very nice and pleasant.
Comment from Hotel Management
28 Jul 2020 by Johnny, Hotel Management
Thank you for choosing us. We stay extremely busy. We are very sorry for you not so pleasant experience. Please always keep in mind, let our Front Desk Manager know so he could assign you another room. We appreciate you.
Thank you.
by A verified traveler from Alvaton, ky
Posted 27 Jul 2020
We actually cancelled our rooms when we pulled into the parking lot. Gang of guys hanging out in the parking lot. (Read a news article a few minutes before arriving about a shooting there in May, 2020.)
Comment from Hotel Management
28 Jul 2020 by Johnny, Hotel Management
You are right. We had an unfortunate event. Hotel Manager was notified for the wrong people who were fighting. Manager immediately called the police force and had them taken out of the hotel within few minuets. It was not hotels fault. Please lets be fair, when shooting happens at the Walmart, it becomes a big news, people do not stop going to Walmart. We believe in the safety of our hotel guests and staff. We took care of the problem soon as we noticed. However we appreciate you.
by A verified traveler
Room review
Posted 15 Jul 2020 on HotelsCheck in and stay was good as Sarah was very helpful and friendly..the cleanliness was very poor..Romm carpet and chairs were stained and very dirty, tile floor was sticky, no. Ups or glasses....was a bit of a disappointment ..Sarah was very good.
Comment from Hotel Management
15 Jul 2020 by Johnny, Hotel Management
Hello, Debra, we are sorry for your bad experience. The room you were in was given to contractors for three weeks. Sarah is great employee, but she picked the wrong room for you. We have Hotel suites available with hardwood flooring especially for Expedia and Booking.Com guests. They were available. I will have a meeting with my staff to resolve this problem for future. Please always point out the problem as you notice in the room. We have instructions for staff to transfer you to another room. My cell phone number is written on the entry glass door and on the service window. You could also also ask for owner to discuss about your issue. I don't mind if any guest calls me at 3 am. We try to resolve the problem immediately. I apologize for your experience.
by A verified traveler
Awesome hotel
Posted 10 Jul 2020 on HotelsGreat place
Comment from Hotel Management
10 Jul 2020 by Johnny, Hotel Management
Hello, Cody, we thank you very much for visiting us. We appreciate you . Please come again.
Thanks
by A verified traveler
Posted 16 Jan 2020
It was close to my destination. I was able to have my pet with me.
Comment from Hotel Management
17 Jan 2020 by Wes Floyd, Hotel Management
Thank you for your review we appreciate you and thank you for staying with us..
by A verified traveler
Posted 30 Oct 2019 on Hotels
by A verified traveler
Posted 15 Oct 2019 on Travelocity
Comment from Hotel Management
17 Oct 2019 by Johnny- Owner, Hotel Management
I am sorry, I don't see any review on this screen. All it says is 2 out of 5. I am assuming not very satisfactory. Without the detail problem , I am sorry to say I can make a comment. All I can say that the best way to handle issue is to always contact our front desk staff or ask for the owner's telephone number to discuss the problems. This way not only we will know what the problem is but also will address the problem at the same time.
