Ratings based on 661 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Montebello
Posted 13 May 2024
Very satisfactory with the hotel property but the service at the swiming pool needs to be more eficient.
by A verified traveler
Posted 5 May 2024
We loved this hotel. Very quaint and cute, lovely property. The pool is huge, the restaurant is good, and the hotel is very close to everything you want to be near. If you are a light sleeper, you may not appreciate the pet peacocks, but they didn't bother us and they are so beautiful! The hotel is quite a hike to get to on foot, but so is everything else in Taxco. I would totally book it again.
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Posted 12 Feb 2024
The pool was amazing, but i didnt have hot water for showers. I understand im in Mexico so I didnt want to make a fuss, but the receptionist didnt seem to care at check out. I thought maybe the hotel would pay for my two drinks I bought at the pool. The receptionist wasnt very friendly in general.
by A verified traveler
Posted 24 Jan 2024
Beautiful with a nice view
by A verified traveler
Posted 5 Jan 2024
Comment from Hotel Management
9 Jan 2024 by San Javier, Hotel Management
gracias
by A verified traveler
Posted 4 Jan 2024
by A verified traveler
Posted 3 Jan 2024
Property was cute on the main area. You feel secluded from the city. Peacocks roaming around and tons of plants. Staff was nice. Room on the other hand... very basic for what you pay. Noisy from other guest. Main door is white glass so light from hall illuminated room. Hallway lights keept turning on multiple times during night waking me up with brightness. TV had broken coaxial so chanels where blurry. Wifi router was next to my room yet signal kept cutting. Bathtup was very hard to get in and out and leaked alot to the bathroom floor. Beds where super stiff. Room service left my window blinds open that faced main hall so other guest could see our luggage ans stuff laying out. The free continental breakfast is a small cup of juice or fruits (not both), a coffe or tea and toast. They never had toast so they gave us muffins. The fruit was about 1/3 of a banana and about 1/10 of a countalope. They offer about $1.50 off some menu items. So we opted to pay for a more decent breakfast. Sadly the food was bad. I could not finish my chilaqules and made a comment to staff who did not offer to remedy it.
Otherwise property is super cute if you want to hang out by the pool area.
Comment from Hotel Management
9 Jan 2024 by San Javier, Hotel Management
Thanks
by A verified traveler
Posted 29 Dec 2023
Comment from Hotel Management
9 Jan 2024 by San Javier, Hotel Management
gracias
by A verified traveler
Posted 8 Dec 2023 on Hotels
Comment from Hotel Management
11 Dec 2023 by SAN JAVIER, Hotel Management
Un placer recibirlos
