Ratings based on 978 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Nice hotel
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Enrique, thank you for the compliment! The team at Ocean Pointe Suites at Key Largo is delighted you enjoyed your stay. We're looking forward to welcoming you back!
by A verified traveler
Posted 19 May 2024
they need to change out the old floor transition from the kitchen to the living area it has screws poking up and it is metal and broken. loved everything else the view was was great.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Gerald, Ocean Pointe Suites at Key Largo is grateful for your feedback. The team will look into the floor transition issue you mentioned. It is wonderful to hear that you enjoyed the fantastic view. We appreciate your kind words and look forward to welcoming you back.
by A verified traveler
Posted 14 May 2024
The property itself was very nice. Our unit however needed some work.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Dale, we're glad you found Ocean Pointe Suites at Key Largo to be pleasant overall. We appreciate your feedback on the condition of the unit and assure you that necessary improvements are continuously evaluated. Your comments will certainly be considered in this process. We hope to welcome you back for an even better stay next time.
by A verified traveler
Posted 10 May 2024
We enjoyed our stay very much!! The only thing I didn't like was the late check-in. Everything else was excellent!
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Barbara, it's wonderful to hear that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We value your remark regarding the check-in time and strive to make this process as convenient as possible. It's fantastic that you found the rest of your visit excellent. We're looking forward to welcoming you back for another superb experience in the future.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Anthony, we're thrilled that you enjoyed your stay at Ocean Pointe Suites at Key Largo. We genuinely appreciate your 5-star rating. It means a lot to our team members. We look forward to hosting you again soon!
by A verified traveler
Posted 27 Apr 2024
The beds were saggy and the futon pull out was lumpy. The area was great and we had fun.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Adam, it's richly rewarding to hear that you had a fun time staying with us at Ocean Pointe Suites at Key Largo. We acknowledge your constructive feedback about the bedding situation and will take it into account. Our team takes pride in ensuring our guests' comfort. Thank you for your review, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Dorothy, it's wonderful to hear that you had a top-notch experience at Ocean Pointe Suites at Key Largo. We appreciate your 5-star rating and hope to welcome you back for another memorable stay soon. Safe travels!
by A verified traveler
Posted 23 Apr 2024
Loved, would stay again!
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Kayla, it's great to hear that you enjoyed your time at Ocean Pointe Suites at Key Largo. We sincerely appreciate your positive feedback. Hope to see you again for another memorable stay!
by A verified traveler
Posted 15 Apr 2024
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 13 Apr 2024
Excellent
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!
