Ratings based on 977 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The beds were saggy and the futon pull out was lumpy. The area was great and we had fun.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Adam, it's richly rewarding to hear that you had a fun time staying with us at Ocean Pointe Suites at Key Largo. We acknowledge your constructive feedback about the bedding situation and will take it into account. Our team takes pride in ensuring our guests' comfort. Thank you for your review, and we hope to have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 23 Apr 2024
Loved, would stay again!
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Kayla, it's great to hear that you enjoyed your time at Ocean Pointe Suites at Key Largo. We sincerely appreciate your positive feedback. Hope to see you again for another memorable stay!
by A verified traveler
Posted 15 Apr 2024
We stayed here years and years ago... same property reasonably maintained. There were minor items that were inconvenient. The window treatments on the bedrooms (with the front corridor immediately outside were inadequate... light poured into the rooms at night, and if you weren't careful you'd expose yourself to anyone walking by. Water pressure was poor in the showers. The microwave had the wrong plate in it. The sofa bed was tired. We did not open it but sitting on the couch you'd sink down.... Not a bad value though
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Gerald, it's heartening to hear you chose Ocean Pointe Suites at Key Largo once again. We value your feedback regarding room enhancements like window treatments and certain room amenities, rest assured, we aim for continuous improvement for guest comfort and convenience. We'll ensure your comments are shared with the team and addressed appropriately. Despite these points, we're glad you still appreciated the overall value of your stay. We hope to welcome you back soon for an even better experience.
by A verified traveler
Posted 13 Apr 2024
Excellent
Comment from Hotel Management
15 Apr 2024 by Customer Service, Hotel Management
Wayne, we're thrilled to hear your stay at Ocean Pointe Suites at Key Largo was excellent. We appreciate your review and hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 10 Apr 2024
An affordable and fairly priced crash pad in the keys. Everything worked fine and was clean. The pool area is nice. Check in down the road a few mins is weird but it’s not a big deal. Not luxurious by any means but satisfied with th w value for what we paid. Thanks.
Comment from Hotel Management
12 Apr 2024 by Customer Service, Hotel Management
Todd, it's wonderful to hear that you found the Ocean Pointe Suites at Key Largo to be an affordable choice with a pleasant pool area, and you felt you received good value for your stay. We appreciate the feedback about the check-in process and assure you that it's designed for convenience. We're glad that the cleanliness and functionality met your expectations. Thanks for choosing us for your time in the keys. We're looking forward to welcoming you back.
by A verified traveler
Posted 9 Apr 2024
Very nice stay. Beds comfy, kitchen had everything we needed to make breakfast each morning. Master bathroom was really nice. Easy parking. Short walk to the small beach and awesome pool.
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Anthony, it's delightful to hear that you had a pleasant stay at Ocean Pointe Suites at Key Largo. We're thrilled that our comfortable beds and well-equipped kitchen met your needs. Moreover, your kind words about our bathroom, the convenient parking, and the proximity to the beach and pool are greatly appreciated. We can't wait to welcome you back for another enjoyable experience.
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Customer Service, Hotel Management
Tseryu, thank you for leaving a wonderful rating of Ocean Pointe Suites at Key Largo. Your feedback is valuable to us and we're delighted to hear that your stay met your expectations. We hope to welcome you back soon for another exceptional experience.
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Rabel, thank you for rating your stay at Ocean Pointe Suites at Key Largo. It's wonderful to know you had a great experience. We're eagerly anticipating your next visit.
by A verified traveler
Posted 2 Apr 2024
Very nice place, we enjoyed our stay. Only downsides were that the sofa bed looked damaged, and our kids kept sliding towards the middle of the mattress. We propped it up with some couch cushions for the 2nd night which helped. Also, since our reservation was for 4 people, why were we only given 2 beach towels?
Comment from Hotel Management
3 Apr 2024 by Customer Service, Hotel Management
William, thank you for sharing your experience at Ocean Pointe Suites at Key Largo. We're glad to hear that you enjoyed your stay overall. We've taken note of your feedback regarding the sofa bed and towel provisions. It's important for us to ensure that all guests' needs are met and we'll definitely look into these details for an improved service. We hope to welcome you and your family back in the future for an even better experience.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
25 Mar 2024 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, George.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
