Ratings based on 505 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Bathroom was not suitable for elderly people. Shower over bath and a step to get to the shower
by A verified traveler
Posted 16 Jun 2024
Jinna is great and friendly. She is helpful and flexible. Thanks very much! One minor issues was I found some broken wine bottle glass right outside of the lobby entrance in the next day morning but we were safe.
by A verified traveler
Posted 15 Jun 2024
Nice warm room would recommend to all
by A verified traveler
Posted 6 Jun 2024
Construction site in front of window of room. Were told work had finished and no workers would be there. Open curtains in morning workers staring straight in both days. Wifi terrible dropped in and out.
by A verified traveler
Posted 26 May 2024
Really disappointing service, the hotel called to say they had overbooked and needed to cancel. Expedia wont let me cancel a past booking so we have no way to get a refund. Have contacted Expedia and the hotel with no response.
by A verified traveler
Posted 12 May 2024
Property was good for what we needed but, we had a construction site from our room, and our bathroom there was a hole covered by laminated paper. The bathroom had a jetted tub but we couldn't use it, which was disappointing.
Comment from Hotel Management
21 May 2024 by Quest on Durham, Hotel Management
Hello. Yes, there is construction in Tauranga as they beautify the city. We hope that by your next stay, the city will be completed. the jetted tub has now been fixed and is able to be used. Thank you. We appreciate your feedback
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 19 Apr 2024
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by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 2 Apr 2024
