Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Jun 2024
It was comfortable
Comment from Hotel Management
23 Jun 2024 by The A-Team, Hotel Management
Thank you for your positive feedback. We're delighted to hear that you had a comfortable stay. Your satisfaction is our priority, and we hope to welcome you back soon.Best regards,
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
13 Jun 2024 by The A-Team, Hotel Management
Thank you for your rating!We appreciate your feedback and hope you enjoyed your stay. If you have any specific comments or suggestions on how we can improve, please feel free to share. We look forward to welcoming you back in the future.Best regards,
by A verified traveler
Posted 8 Jun 2024
Walls are paper thin. You can hear the person cough in the room next door. Unfortunately guests were having domestics between multiple rooms all night obv no security cameras monitored at night as this was constantly in the corridors keeping everyone awake. Nice rooms and size
Comment from Hotel Management
8 Jun 2024 by The A-Team, Hotel Management
Thank you for your feedback.We apologize for the disturbances you experienced during your stay. We are currently reviewing our noise control and security measures to ensure a more comfortable experience for our guests. We appreciate your comments about the room size and quality, and hope to provide you with a quieter stay in the future.Best regards,
by A verified traveler
Posted 6 Jun 2024
Stayed one night on business. Nicely renovated hotel
Comment from Hotel Management
7 Jun 2024 by The A-Team, Hotel Management
Thank you for your positive review!We're glad you enjoyed your stay and appreciated the renovations. We hope to welcome you back on your next business trip!Best regards,
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
7 Jun 2024 by The A-Team, Hotel Management
Thank you for your feedback!We're glad to see you had a positive experience with us. If you have any specific comments or suggestions, we would love to hear them. We look forward to welcoming you back in the future!Best regards,
by A verified traveler
Posted 7 May 2024
Can be quite expensive but usually deals on offer. Since the renovation This has turned into a great place to stay
I stayed here before it was renovated and it was total crap but thankfully it is very nice now
Comment from Hotel Management
9 May 2024 by The A-Team, Hotel Management
Hi Stuart Thank you for sharing your feedback with us. We're delighted to hear that you've noticed the positive changes since our renovation and that you now consider our hotel a great place to stay.We understand your concerns about pricing, and we strive to offer competitive rates and deals to ensure our guests receive the best value for their money.We appreciate your continued support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,
by A verified traveler
Posted 17 Apr 2024
Perfect for a short stay in Tauranga
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Dear Andrew,Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel perfect for your short stay in Tauranga.Ensuring our guests have a comfortable and enjoyable experience is always our priority, and we're thrilled that we could meet your expectations during your visit.If you ever find yourself in Tauranga again, we would love the opportunity to welcome you back for another great stay!Warm regards,
by A verified traveler
Posted 17 Apr 2024
I had a problem with booking probably due to my age. When I rang the Hotel and asked if I could book, I was cut off. Ended up booking through Expedia. Would appreciate a toaster and microwave in the room. Staff were pleasant, rooms clean and quiet.
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Dear EvelynThank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the booking process. Rest assured, we do not discriminate based on age, and we're sorry if there was any misunderstanding or technical issue during your call.We appreciate your suggestion regarding the amenities in the room, and we'll certainly take it into consideration as we look for ways to enhance our guests' experience.We're pleased to hear that you found our staff pleasant and the rooms clean and quiet. Ensuring our guests have a comfortable and enjoyable stay is always our priority.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,
by A verified traveler from Brisbane
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by A-team, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 Apr 2024
Great Hotel. Easy location to walk to and from.
Spa Bath wasn’t working but not an issue.
Comment from Hotel Management
10 Apr 2024 by The A-Team, Hotel Management
Dear Bryan,Thank you for taking the time to leave us a review! We're delighted to hear that you had a great experience at our hotel and found our location convenient for walking to and from various destinations.We apologize for any inconvenience caused by the spa bath not working during your stay. Your understanding is appreciated, and we're glad to hear that it did not significantly impact your experience.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Warm regards,
