Ratings based on 989 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Can be quite expensive but usually deals on offer. Since the renovation This has turned into a great place to stay
I stayed here before it was renovated and it was total crap but thankfully it is very nice now
Comment from Hotel Management
9 May 2024 by The A-Team, Hotel Management
Hi Stuart Thank you for sharing your feedback with us. We're delighted to hear that you've noticed the positive changes since our renovation and that you now consider our hotel a great place to stay.We understand your concerns about pricing, and we strive to offer competitive rates and deals to ensure our guests receive the best value for their money.We appreciate your continued support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,
by A verified traveler
Posted 17 Apr 2024
Perfect for a short stay in Tauranga
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Dear Andrew,Thank you for taking the time to leave us a review! We're delighted to hear that you found our hotel perfect for your short stay in Tauranga.Ensuring our guests have a comfortable and enjoyable experience is always our priority, and we're thrilled that we could meet your expectations during your visit.If you ever find yourself in Tauranga again, we would love the opportunity to welcome you back for another great stay!Warm regards,
by A verified traveler
Posted 17 Apr 2024
I had a problem with booking probably due to my age. When I rang the Hotel and asked if I could book, I was cut off. Ended up booking through Expedia. Would appreciate a toaster and microwave in the room. Staff were pleasant, rooms clean and quiet.
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Dear EvelynThank you for sharing your feedback with us. We apologize for any inconvenience you experienced during the booking process. Rest assured, we do not discriminate based on age, and we're sorry if there was any misunderstanding or technical issue during your call.We appreciate your suggestion regarding the amenities in the room, and we'll certainly take it into consideration as we look for ways to enhance our guests' experience.We're pleased to hear that you found our staff pleasant and the rooms clean and quiet. Ensuring our guests have a comfortable and enjoyable stay is always our priority.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards,
by A verified traveler from Brisbane
Posted 12 Apr 2024
Comment from Hotel Management
14 Apr 2024 by A-team, Hotel Management
Thank you for staying with us!
by A verified traveler
Posted 8 Apr 2024
Great Hotel. Easy location to walk to and from.
Spa Bath wasn’t working but not an issue.
Comment from Hotel Management
10 Apr 2024 by The A-Team, Hotel Management
Dear Bryan,Thank you for taking the time to leave us a review! We're delighted to hear that you had a great experience at our hotel and found our location convenient for walking to and from various destinations.We apologize for any inconvenience caused by the spa bath not working during your stay. Your understanding is appreciated, and we're glad to hear that it did not significantly impact your experience.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another great experience in the future!Warm regards,
by A verified traveler
Posted 2 Apr 2024
Bathrooms are odd & shower is tiny - loo in an odd place. Staff super friendly & the place is clean.
Comment from Hotel Management
3 Apr 2024 by The A-Team, Hotel Management
Dear Jane,Thank you for taking the time to share your feedback with us. We appreciate your honest review and are glad to hear that you found our staff to be super friendly and our hotel clean.We apologize for any inconvenience caused by the layout of the bathrooms and the size of the shower. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our facilities and ensure a more comfortable stay for our guests.If there's anything else we can do to make your next stay more enjoyable, please don't hesitate to let us know. We value your input and hope to have the opportunity to welcome you back in the future for an improved experience.Warm regards,
by A verified traveler
Posted 2 Apr 2024
Clean room, friendly staff, fast room service delivery and Greta breakfast
Comment from Hotel Management
3 Apr 2024 by The A-Team, Hotel Management
Dear Ally,Thank you so much for taking the time to leave us a perfect score review! We are thrilled to hear that you had such a fantastic experience during your stay at our hotel.It's wonderful to know that you found our staff to be friendly, enjoyed our fast room service delivery, and loved our great breakfast offerings. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're thrilled that we were able to meet your expectations in every aspect.Your feedback means a lot to us, and we truly appreciate your kind words. We can't wait to welcome you back for another wonderful stay in the future!Warm regards,
by A verified traveler
Posted 1 Apr 2024
Nice. Well built.
Comment from Hotel Management
2 Apr 2024 by The A-Team, Hotel Management
Hi PeterThank you for taking the time to leave us a review. We're glad to hear that you found our hotel to be nice and well-built. Your feedback is important to us as we continuously strive to improve our services and facilities.If there's anything specific you think we could do better to enhance your experience in the future, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay.Warm regards,
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Hi LoranThank you for taking the time to leave us a rating! We appreciate your feedback and are pleased to see that you had a satisfactory experience during your stay.If there's anything specific you think we could do to improve your experience next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' stay with us.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
26 Apr 2024 by The A-Team, Hotel Management
Hi Mark Thank you for taking the time to leave us a rating! We appreciate your feedback and are pleased to see that you had a satisfactory experience during your stay.If there's anything specific you think we could do to improve your experience next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' stay with us.We hope to have the opportunity to welcome you back for another enjoyable stay in the future!Warm regards,
