Ratings based on 672 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
This was a great property except for the lack of parking. Due to being full we had to park on the street.
Comment from Hotel Management
4 Jun 2024 by Kim, Hotel Management
Thankyou for your kind review.Please don't hesitate to speak with management next time and we will be more than happy to help you with an off street car park.
by A verified traveler
Posted 20 May 2024
Exceptional place to stay. Clean facilities. Beautiful private and puplic thermal pools. Great location. Quick and easy check in and check out. Cant recommend more. Me and my partner came for a stay for our anniversary weekend, romantic setting perfect for anyone wanting to share it with their love ones. Thanks Caren and Hamish for setting us up with the perfect stay!
Comment from Hotel Management
22 May 2024 by Brent, Hotel Management
Hi Sam thanks for taking the time to give us this great review the team work really hard and it great to be appreciated. I will pass on your thanks to themthanks againBrent
by A verified traveler
Posted 20 May 2024
The pool is amazing and quick and easy check in.
Comment from Hotel Management
20 May 2024 by Brent, Hotel Management
Hi Jennifer thanks for the great review we pleased that our check in procedure is working well and that you enjoyed our lovely pool. we look forward to seeing you again soon many thanks for choosing to stay with us CheersBrent
by A verified traveler
Posted 15 May 2024
This accommodation is spacious and comfortable.
Loved the bed!
We were in room 17 and it had a fabulous view of the lake.
The heated pool is a bonus but with the cold outside temperatures currently it wasn’t quite hot enough. It sits at 35 but really needs to be up around 38 for it to be a pleasant soak that keeps you warm.
The location is a little bit from the town but still quite central.
The staff were extremely helpful and pleasant.
Comment from Hotel Management
16 May 2024 by Caren, Hotel Management
Good morning NicoleThank you for your review. We endeavor to keep the pool at 35-37 degree at this time of year however this relies on the temperature of the geothermal aquifer as our heat exchanger is fully open to ensure the temperature is as warm as possible. We look forward to seeing you again
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
20 May 2024 by Brent, Hotel Management
Hi Greg thanks for choosing to stay with us and taking the time to complete the rating. it is appreciated all the very best and safe travels Brent
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
20 May 2024 by Brent, Hotel Management
Hi Elizabeth, thanks for this great review, our staff work really hard to ensure you enjoy your stay and good reviews are a great reward. I will be sure to pass on your thoughts to them safe travels Brent
by A verified traveler
Posted 10 Mar 2024
We stayed at Baycrest during our first visit to New Zealand in 2007 and it's still a great choice for the Taupo area.
Our room was huge with a lovely balcony and views of the lake. It was very clean and the bed was comfortable. There was also AC which was a real plus in 75-80F weather. The property is in good condition and they offer free parking and also have a small pool. We were grateful to have access to laundry ($4NZD for a wash and $4NZD to dry) after hiking the Tongariro Northern Circuit.
The managers were so kind and helpful. When we couldn't get an uber or cab, they drove us with all of our bags up to pick up our rental car.
The one downside for us is that we didn't have a rental car for most of our days there. There are a few ubers and taxis but not many and town is a 1.5 mi walk (about 30 min). But if you have a car, it won't be a problem.
Also, there's a great little coffee truck right by the lake near Baycrest that opens at 7:30am if you don't want to go into town first thing.
Comment from Hotel Management
14 Mar 2024 by Brent, Hotel Management
Hi Anelique Thanks for making the time to complete this review I often stop for coffee at the truck when walking the Dog. I'm really pleased you had a nice time. I'm smiling to myself thinking that you hiked the Tongariro crossing perhaps there is hope for me yet. All the very best and safe travels
by A verified traveler
Posted 5 Mar 2024
Really lovely small inn our room is spacious and has a lovely patio with the lake view. Staff is very friendly and text us directly to us for check in information. Appreciate it.
Comment from Hotel Management
14 Mar 2024 by Brent, Hotel Management
your very welcome BO thanks for choosing to stay with us travel safe
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Brent, Hotel Management
Hi Lili, Thanks very much for giving us a 5/5 review its very much appreciated
by A verified traveler
Posted 3 Mar 2024
Location and great hospitality
Comment from Hotel Management
3 Mar 2024 by Caren, Hotel Management
Thank you for your review James and we look forward to having you stay again in the future.
