Ratings based on 164 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Aug 2020 on Wotif
The toilet smelled of uri e in our room. The bathrooms are old and I think the urine smell could be in the tiles.
Comment from Hotel Management
3 Aug 2020 by Ron, Hotel Management
Hello Anonymous (Initials IM?)
As we believe you stayed for 2 nights, we cannot understand why you did not mention there was an issue with your bathroom? What you describe sounds unhealthy and we would have responded both immediately and positively. It was certainly not coming from the floor tiles as we use a cleaning system certified for use in Health facilities.
Clearly, something was wrong for your stay and we can only apologise for however we may have contributed to that. However, if you do not mention problems to the Owners or Duty Managers then no-one is to help you. Worse, where there is a problem that needs our attention we are also unable to help the next guest going into that unit.
We hope the above helps with you8r future accommodation bookings.
Rgds, Ron (The frustrated owner)
by A verified traveler from Auckland
Posted 2 Jun 2020 on Wotif
Staff, amenities, Internet, service, powerfull heat pump, everything was clean...
Comment from Hotel Management
2 Jun 2020 by Ron, Hotel Management
Thank you, we really appreciate your 5 Star review and your supportive comments. Great feedback for the team.
Hopefully we will be seeing you again soon.
Rgds, Ron
by A verified traveler from Auckland
Posted 1 Jun 2020
Spacious rooms, warm, good sized bathroom, great staff. Walking distance to the town.
Comment from Hotel Management
1 Jun 2020 by Ron, Hotel Management
Hi there
Thank you - we really appreciate the positive feedback. The team love to know we are getting things right for our guests.
Hopefully you will be coming this way again soon :-).
Rgds, Ron
by A verified traveler
Posted 20 Mar 2020
Clean, comfortable, well organized & clear, helpful property info & expectations. Loved having an efficient room heater & a/c. Called to alert I would arrive just 5 min. past the 8p check-in & Ron was very pleasant & accommodating. Will definitely check out other Asure properties.
Comment from Hotel Management
20 Mar 2020 by ron, Hotel Management
Thank you kindly for letting us know that all was well for your late arrival, and the team were helpful to you. Yes, please do try other ASURE properties as most of the property owners are the shareholders and we all have an interest in making sure we do all we can for our guests. Enjoy the rest of your trip and take home many happy memories.
Kind regards, Ron
by A verified traveler from Otorohanga
Posted 4 Mar 2020 on Wotif
Parking was good it was clean and tidy, rooms clean and it was very handy to town center,Everything we wanted to see and do was within walking distance. The staff were very friendly and help full and the owner took an interest in you as a person and always checked to see if everything was ok.. thanks for a lovely stay I would recomend anyone to stay there
by A verified traveler
Posted 19 Feb 2020
Comment from Hotel Management
20 Feb 2020 by ron, Hotel Management
Thank you for your 4 Star review.
by A verified traveler from Auckland
Posted 16 Feb 2020
little more fridge space would be amazing. Otherwise very good set up and amenities in room. spacious with two double beds and large bathroom.
provided secure room to keep bikes which was very helpful. given the number of cyclists/triathletes to the area it's probably worth asking on check-in if people have bikes, as like others we didn't read the full guide in the room.
Comment from Hotel Management
20 Feb 2020 by ron, Hotel Management
Hi anonymous
Good to know our 1 Bed Spa with two Queens was comfortable for the two of you. Yes, our kitchenettes are on the small side as the property was built with its own on-site Restaurant :-), and they are not intended to cater for main meals.
We only advertise accommodation for people, and believe it to be only fair and reasonable that those intending to bring bikes, trailers, animals - or anything other than people - would ask if that was OK before making a booking.
Rgds, Ron
by A verified traveler
Posted 16 Feb 2020 on Hotels
Comment from Hotel Management
16 Feb 2020 by ron, Hotel Management
Thank you Perry
We appreciate your letting us know that all was as you were wanting it to be for your stay with us.
Kind regards, Ron and the Team@PRINCE
by A verified traveler
Posted 20 Jan 2020
The lodge was ok to stay for 2 nights. No complains. They dont have aircon in the bedroom and leaving windows open during nights is an invite to flying insects.
Overall ok to stay.
Comment from Hotel Management
22 Jan 2020 by Ron, Hotel Management
Hello
Writing anonymously means we do not know who you are or when you stayed, and that means we can do nothing to help you.
An additional a/c unit in the bedroom would require room pricing that the Taupo market would not support currently - as we also have in-floor winter heating.
Yes, if you sleep with a light on with open windows there will always be insects looking to find their way in - even our net curtains cannot stop them all.
With the lights off, the windows open, and using the fan supplied in the bedroom is by far the best way to be comfortable on a summers night.
We are very sorry PRINCE did not work as well as we were wanting for you. Perhaps return in winter and see if our in-floor heating makes up for your hot summer visit :-).
Wishing you well, Ron and the Team@PRINCE
by A verified traveler from Hastings
Posted 20 Jan 2020 on Wotif
It had everything we needed and wanted very pleasing
Comment from Hotel Management
20 Jan 2020 by ron, Hotel Management
Hi there in Hastings
Thank you for your encouraging feedback. The team really appreciate knowing that we are looking after our guests in a way they appreciate.
Thank you, Mairi, Ron, Rachel and the Team at PRINCE
