Ratings based on 914 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
My first time at a Holiday Inn Express & was very impressed! Beats Premiere Inn & Travel Lodge on price, quality of room/bedding, & breakfast also included. Will visit again.
Comment from Hotel Management
15 May 2024 by Hotel Operations Manager, Hotel Management
Thanks so much for your review, Jason.Best wishes, Elizabeth -
by A verified traveler
Posted 10 May 2024
A really good value hotel, very clean and excellent in room facilities.
Comment from Hotel Management
13 May 2024 by HOM, Hotel Management
Thanks for the perfect rating, Larissa. We hope to see you again and All the best, Elizabeth - Hotel Operations Manager.
by A verified traveler
Posted 18 Apr 2024
First time at the Holiday Inn Express having had a bad experience with Premier Inn, and I was impressed. Well presented, good staff and well maintained. Breakfast was also good. Will try this brand again for sure. Nick B
Comment from Hotel Management
19 Apr 2024 by Hotel Operations Manager, Hotel Management
Thanks for your positive comments, Nick.See you soon.All the best, Elizabeth -
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review!All the best,Elizabeth
by A verified traveler
Posted 6 Apr 2024
Dog friendly. Wish we'd been told on arrival that there was no food available that evening, and that the Harvester next door accepted dogs in the bar area where food was available.
We were told that dogs were not allowed in there, so we ordered a takeaway which took 2 hours to come.
Comment from Hotel Management
8 Apr 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review and feedback, Pauline.We appreciate the feedback as well as the comments on where to improve.Elizabeth
by A verified traveler
Posted 1 Apr 2024
The hotel itself was very easy to get to and the welcome was lovely and genuine.
We had requested a groud floor room due to medical issues. The room was lovely but unfortunately the cups and spoons .were
sticky and had coffee stains on them so we had to rewash them. The bed was comfortable.
Breakfast wasnt very good the fresh orange juice wasn't juice, it was squash. The scrambled eggs were cold, the bacon was very fatty and again cold. The butter for the bread was cold and solid so ripped the bread unless you had it on toast.
Outside the hotel are pillars covered in dog urine, running across the pathway. I get that dogs are part of a family but why let them urinate by the main entrance to the hotel ?
Comment from Hotel Management
2 Apr 2024 by Hotel Operations Manager, Hotel Management
Thanks for your lovely review, Stephen.It's great to hear our team made sure you had a pleasant stay. We'll let them know what you've said! We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Please know that our team are on hand throughout your stay to help with anything you may need.Best wishes, Elizabeth -
by A verified traveler
Posted 14 Mar 2024
Comment from Hotel Management
18 Mar 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review, Olivia!All the best,Elizabeth
by A verified traveler
Posted 23 Feb 2024
Good Value. Excellent
Comment from Hotel Management
26 Feb 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review, Robsrt.We hope to welcome you back with us again soon.All the best,Elizabeth
by A verified traveler
Posted 21 Feb 2024 on Hotels
Booked wrong dates did not realise until arrived at hotel. they swapped it with no hassle
Comment from Hotel Management
23 Feb 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review, John.We're pleased to hear that our team managed to alter your stay with no issues which meant you managed to have an amazing time!All the best,Elizabeth
by A verified traveler
Posted 21 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by Hotel Operations Manager, Hotel Management
Thanks for the review and feedback, Phillip!All the very best,Elizabeth
