Ratings based on 229 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Fabulous place. Very clean. Staff very courteous and helpful. Only drawback open air dining, while beautiful and clean draws lots of flies and other insects. Fans turned on would have helped. Butterflies and poison dart frogs, iguanas and pretty birds. Loved it. Very worth the price.
Comment from Hotel Management
14 Jun 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mrs. Wanda; Thank you for your kind review! We're thrilled to hear that you found our place fabulous and appreciated the cleanliness and helpfulness of our staff. We understand your concerns about the open-air dining and will consider your suggestion to use fans to enhance comfort while enjoying the beautiful surroundings. It's wonderful to know you enjoyed the wildlife around our hotel, and we're glad you felt your visit was worth the price. We look forward to welcoming you back to Villa Lapas Jungle Village soon!Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Ana Lorena González Loaiza, Hotel Management
Estimada Sra. Isabel:Le agradecemos profundamente el habernos elegido y brindarnos tan positiva calificación de nuestros servicios, nos llena de orgullo saber que su estadía fue gratificante, esperamos poder recibirle muy pronto de regreso a esta su casa.Sinceramente,Ana Lorena González LoaizaGerente General
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Mario; Thank you, Mario, for your review and for choosing to stay at Villa Lapas Jungle Village. We appreciate your feedback and are glad you had a positive experience overall. We are committed to improving our services and facilities continuously and your feedback helps us target areas that may need enhancement. We hope to have the opportunity to host you again and earn that fifth star!Warm regards,Ana Loreana González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 17 May 2024
Nice property.just don’t expect many meal/booze choices.ifyou want something different than fancy resorts.check them out.rent a car,lots to do in close proximity..
Comment from Hotel Management
25 May 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Lewis;Thank you for your review and for choosing Villa Lapas Jungle Village. We're glad you enjoyed the natural beauty of our property and found our location convenient for exploring the area. We appreciate your feedback on our dining and beverage options. We continually strive to diversify our menu and provide a range of choices to cater to our guests' preferences. Your suggestion about renting a car is indeed helpful for those looking to discover the many attractions nearby. We hope to welcome you back soon, offering an even richer experience next time!Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 28 Apr 2024
This place is more like a resort the grounds are beautiful, room was great. Breakfast was excellent. Will stay again.
Comment from Hotel Management
2 May 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Shawn;Thank you for your kind words and for choosing to stay with us! We're delighted to hear that you enjoyed the beautiful grounds, your room, and our breakfast. It's great to know you're planning to return; we look forward to welcoming you back to Hotel Villa Lapas Jungle Village for another excellent experience.Best regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 8 Apr 2024
Picturesque lodgings surrounded by the rainforest. Wildlife roaming the property. Friendly staff. Excellent rooms. Small swimming pools but very clean. As in the rest of Costa Rica it is difficult to obtain transportation to nearby places on your own if you are not on a tour. Overall we had a wonderful stay
Comment from Hotel Management
8 Apr 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Mr. Alejandro,Thank you for taking the time to share your wonderful experience at Hotel Villa Lapas Jungle Village. We're thrilled to hear that you enjoyed the picturesque lodgings set in the heart of the rainforest, complete with wildlife roaming freely on our property. It's fantastic to know that our staff made a positive impact on your stay and that you found the rooms to be excellent.We appreciate your comments on the size and cleanliness of our swimming pools. Our team works diligently to ensure that all our facilities are well-maintained for our guests' enjoyment.We understand the challenge of obtaining transportation to nearby places independently and are continually looking for ways to enhance our guests' experience, including transportation options. Your feedback is invaluable to us as we strive to improve our services.We're delighted that, overall, you had a wonderful stay. It would be our pleasure to welcome you back to Hotel Villa Lapas Jungle Village for another memorable experience in the beauty of Costa Rica's natural surroundings.Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 1 Apr 2024
Great staff!! ask for a room near the pool & restaurant. The treehouses are far away (not in a good way) and very hot.
Comment from Hotel Management
6 Apr 2024 by Ana Lorena González Loaiza, Hotel Management
Estimada Sra. Laura,¡Gracias por sus amables palabras sobre nuestro personal! Nos complace saber que encontró nuestro equipo fantástico. Tomaremos en cuenta su preferencia por habitaciones cerca de la piscina y el restaurante para futuras reservas. Lamentamos cualquier inconveniente que haya experimentado con las casas en los árboles, incluyendo su ubicación y la temperatura. Su comodidad es nuestra prioridad, y consideraremos sus comentarios para mejorar la experiencia de todos nuestros huéspedes.Esperamos tener el placer de darle la bienvenida nuevamente y ofrecerle una estancia aún más cómoda y agradable.Cordialmente,Ana Lorena González LoaizaGerente GeneralHotel Villa Lapas Jungle Village
by A verified traveler
Posted 13 Mar 2024 on Hotels
Comment from Hotel Management
15 Mar 2024 by Ana Lorena González Loaiza, Hotel Management
Dear jianghong,We would like to express our sincerest appreciation for taking the time to share your rating on Hotels.com. We are deeply sorry that your experience at our property did not meet your expectations, as reflected in the score you have given us.We take our guests' feedback seriously, as it provides us with the opportunity to improve and ensure future experiences are satisfactory. We would like to learn more about the specific aspects of your stay that you did not enjoy or any particular incident that negatively impacted your rating.We understand that we have not managed to provide you with the quality experience we strive to offer all our visitors. Therefore, we extend our sincerest apologies and assure you that we are committed to making the necessary adjustments based on your feedback.We would greatly value the opportunity to discuss your experience in more detail and explore how we can make amends for the inconveniences you faced. Please do not hesitate to contact me directly so that we can address your situation personally.Our goal is always to exceed our guests' expectations, and we regret not having achieved this on your visit. We hope to have another chance to demonstrate the high standard of service and hospitality that Villa Lapas strives for.Sincerely,Ana Lorena González LoaizaGeneral Manager
by A verified traveler
Posted 27 Feb 2024
Great access to birding areas, well kept and comfortable
Comment from Hotel Management
27 Feb 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Sharon,Thank you for sharing your positive experience at Hotel Villa Lapas Jungle Village. We are delighted to hear that you enjoyed the great access to birding areas and found our facilities well-maintained and comfortable.At Hotel Villa Lapas, we strive to offer a natural and preserved environment that allows our guests to connect with nature and enjoy the rich biodiversity of Costa Rica. Bird watching is one of the highlighted activities we offer, given the abundance of species that inhabit our surroundings.We are glad that you found comfort and tranquility during your stay. We will continue to work on maintaining and improving our facilities and services to ensure memorable experiences for all our visitors.We look forward to the pleasure of welcoming you back in the future so you can continue to explore and enjoy the nature surrounding our hotel.Sincerely,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
by A verified traveler
Posted 16 Jan 2024
It has a good Price. It is quite. People were very nice.
Comment from Hotel Management
19 Jan 2024 by Ana Lorena González Loaiza, Hotel Management
Dear Glenda,Thank you for taking the time to share your experience at Hotel Villa Lapas Jungle Village. We are delighted to hear that you found our hotel to be well-priced and peaceful, and that our staff's friendliness contributed positively to your stay.We strive to create a tranquil environment where our guests can relax and enjoy the natural beauty around them, and it's gratifying to know that we met your expectations in these aspects.We look forward to welcoming you back in the future.Warm regards,Ana Lorena González LoaizaGeneral ManagerHotel Villa Lapas Jungle Village
