Ratings based on 642 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Even though it was completely booked, it felt the opposite. Private, secluded and friendly, not to mention breathtakingly beautiful at every turn, we felt like we were one of only a few there. Food and atmosphere was top-notch. Service was exceptional. Would love to return with my entire family one day!
Comment from Hotel Management
2 Apr 2024 by Villa Caletas Team , Hotel Management
Dear Melissa! Thank you so much for your review. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Villa Caletas Team , Hotel Management
Dear Sheryl! Thank you so much for your review. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
by A verified traveler
Posted 24 Mar 2024
Great view from the balcony
Comment from Hotel Management
25 Mar 2024 by Villa Caletas Team , Hotel Management
Dear Tze Yu! Thank you so much for your review. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
by A verified traveler
Posted 25 Feb 2024
spectacular views and scenery.
Comment from Hotel Management
26 Feb 2024 by Villa Caletas Team , Hotel Management
Dear Ron! Thank you for your review and for giving us the top score. We are certain our staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to welcome you again soon
by A verified traveler
Posted 24 Feb 2024
Peaceful paradise surrounded by Costa Rica plants and animals. Piece of heaven !
Comment from Hotel Management
26 Feb 2024 by Villa Caletas Team , Hotel Management
Dear Tatum! Thank you so much for your review. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.
by A verified traveler
Posted 17 Feb 2024
Place was very clean and nice, but that’s about it. Hot water didn’t work so we took cold showers. Asked one guy and told him what room we were in and he said he’d let them know. Never got fixed. Water for the toilet ran at all times. I tried to fix it because I was still waiting on them to fix the shower but that didn’t happen, so I gave up and just let it run. I’ve been going there for years to the pool and pool bar and never had an issue. I had read some reviews about bad service but I didn’t think it would be that bad. I was wrong, it was horrible. The dining was not good, food quality or service. I wasn’t even going to leave any kind of review until I finally had enough today. My wife went to the pool bar to order us some drinks and no staff was there. Waited 10 mins and still nothing, so she went upstairs to the bar by the restaurant. The bartender told her he’d be down there in a few. 22 minutes later, still no bartender. Went back upstairs to order drinks, and she finally came down with a beer that was barely chilled, was more warm than chilled. So I went upstairs and the other bartender was apologetic but at that point I wasn’t happy. It’s frustrating paying a premium at what seems like the nicest place in Jaco area and have that bad of food, service, etc. I will never again go there and I've been going there since 2017. Sad to see such a nice place be such a disappointment.
by A verified traveler
Posted 15 Feb 2024 on Hotels
Comment from Hotel Management
16 Feb 2024 by Reservations Department, Hotel Management
We are very glad that you enjoyed your stay at our hotel. We hope you visit us again soon. Thank you for choosing us.
by A verified traveler
Posted 30 Jan 2024
Gorgeous over the top room with view and hot tub . Excellent food and beautiful surroundings .
Comment from Hotel Management
31 Jan 2024 by Villa Caletas Team , Hotel Management
Dear Denise! Thank you for your review and for giving us the top score. We are certain our staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to welcome you again soon
by A verified traveler
Posted 25 Jan 2024
AWESOME !
Comment from Hotel Management
31 Jan 2024 by Villa Caletas Team , Hotel Management
Dear John ! Thank you for your review and for giving us the top score. We are certain our staff enjoyed attending to your needs as much as you enjoyed your stay. We hope to welcome you again soon
by A verified traveler
Posted 22 Jan 2024
The Villa Caletes is one of my favorite places. The setting and views are amazing. The hotel is exquisite- with architecture matching some of the most luxury inns in the world. It does not disappoint in this regards. I was somewhat disappointed with the bed this time. I could feel and hear the springs. I will be back for the view but might stay elsewhere.
Comment from Hotel Management
31 Jan 2024 by Villa Caletas Team , Hotel Management
Dear Penelope! Thank you so much for your review. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests
