Ratings based on 570 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.0 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Feb 2024
I like the family friendly setting and the conveniance of the small supermarket up the block
by A verified traveler from New York
Posted 5 Feb 2024
Many things wrongs. The layout sucks, broken elevator, poor directions inside the complex very easy to get lost. Not enough lights in the pool area once it gets dark…. Infestation of mosquitoes!!! Good resultant good prices, good food/breakfast, good staff. Nice pool. Bring mosquito repellent.
by A verified traveler
Posted 4 Feb 2024
Hoye Arenas does not longer have an agreement with Punta Leona which means the only beach access is now Playa Mantas and you have to either pay the regular parking if you get any spot cause is pack during weekends or walk there from the hotel as is no longer offering transportation. Really Arenas just provides the pool and sells a closer location to the beach but no beach access at all. I’m not sure I’ll go back as least not during high season
by A verified traveler
Posted 31 Jan 2024
by A verified traveler
Un buen alojamiento
Posted 3 Jan 2024 on HotelsAgradable estadía, habitación impecable en limpieza y orden. Mucho ruido durante el día en la piscina que entra a las habitaciones. El desayuno es promedio.
by A verified traveler
Posted 17 Dec 2023
by A verified traveler from Roselle
Posted 7 Aug 2023
Rented two rooms,one of them the air conditioner was not working,asked them to give us another room,they refused and said that we had to wait for someone to look at it,took them 4 hours. Also next day there were no water for 2 hours.
by A verified traveler
Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
15 Jul 2023 by Hotel Arenas , Hotel Management
Nos alegra saber que su estadía fue placentera y que pudimos cumplir con sus expectativas.
by A verified traveler
Posted 18 Jun 2023 on Orbitz
We have stayed at Punta Leona numerous times but now they have shut off access to playa blanco as well as to the pools and restaurants. The continental breakfast for Arenas is good but used to be a lot better. It cost us $100 extra per day to have access to the beach and lunch at the club. We also had open exposed wires under our sink in the bathroom which was a little worrisome especially for electrocution hazards.
Comment from Hotel Management
18 Jun 2023 by Hotel Arenas , Hotel Management
We greatly appreciate your comments, each opinion is evaluated and annotated by our corresponding department as these allow us to continuously improve.
by A verified traveler
Posted 14 Jun 2023
Reception desk clearly has no customer service training
Comment from Hotel Management
18 Jun 2023 by Hotel Arenas , Hotel Management
We greatly appreciate your comments, each opinion is evaluated and annotated by our corresponding department as these allow us to continuously improve.
