Ratings based on 646 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from San Antonio
Posted 1 Jun 2024
by A verified traveler
Posted 22 May 2024
not being able to enter the room even if we paid half the rent, after they had told us yes. Room 129 has a humidity problem and it took more than 3 hours to address the problem. They only brought in a perfume spray.
The shuttle bus was parked in front of the main entrance for at least two hours, forcing other guests to park on the street where traffic was very busy. Lastly, they did not accept my Marriott membership number.
Very bad experience, something that had not happened before, because I use this hotel when I stay in Guadalajara.
by A verified traveler from Windham
Posted 17 Apr 2024
Good
Comment from Hotel Management
17 Apr 2024 by Gerencia , Hotel Management
Good afternoon dear Fouad, it was a pleasure having you in this your home, it is an honor to be able to serve you as you deserve, on behalf of the entire City Express By Marriott Tapachula team we hope you return soon.
by A verified traveler
Posted 13 Apr 2024
Todo muy bien ubicado.
Comment from Hotel Management
17 Apr 2024 by Gerencia , Hotel Management
Buenas tardes estimado Vioneth, Para nosotros es un placer poder atenderte como te mereces, muchas gracias por tu preferencia, esperemos poder tenerte pronto de vuelta en esta tu casa City Express by Marriott Tapachula!!
by A verified traveler
Posted 2 Apr 2024
.
Comment from Hotel Management
3 Apr 2024 by Gerencia , Hotel Management
Buenos días estimada Ana Sofia, agradezco mucho tu preferencia, me pongo a sus ordenes para cualquier comentario o sugerencia. Esperamos tenerla pronto en este su hotel y que nos lo haga saber.Gracias
by A verified traveler
Posted 6 Mar 2024
Comment from Hotel Management
7 Mar 2024 by Gerencia , Hotel Management
Buen día estimado Francis, muchísimas gracias por tu preferencia, vamos a seguir trabajando para poder ofrecerte el mejor servicio, esperamos que vuelvas pronto ,
by A verified traveler from Stevens
Posted 27 Feb 2024
Comment from Hotel Management
25 Mar 2024 by City Express Tapachula Ventas , Hotel Management
Hola Leland Para nosotros es muy importante tus comentarios, ya que nos sigue motivando para brindarles el servicio que se merecen, estamos muy contentos de haberte tenido en este tu Hotel City Express Tapachula
by A verified traveler from el paso
Posted 5 Feb 2024
Great
Comment from Hotel Management
6 Feb 2024 by Gerencia , Hotel Management
Good evening dear Leah, it was a pleasure for us to have treated you as you deserve, it is pleasant to know that your stay was pleasant. On behalf of the entire team we hope to return soon.Thank you
by A verified traveler
Posted 4 Feb 2024
All the restaurants in front of hotel are awesome great food
I did not like how small our room was
Comment from Hotel Management
5 Feb 2024 by Gerencia , Hotel Management
Buen día estimado Leonel, muchas gracias por tus comentarios, en cuanto al tamaño de la habitación te comento que tenemos habitaciones superiores que son mas espaciosas, por si en tu próxima visita gusta pedir este tipo de habitación para tu comodidad. Gracias
by A verified traveler from Tapachula
Posted 31 Jan 2024
Comment from Hotel Management
25 Mar 2024 by Gerencia , Hotel Management
Buenas tardes estimado Jinfeng, sabemos lo importante que es poder ofrecerte el mejor servicio y es por eso que agradecemos tus comentarios y vamos a trabajar para mejorar nuestro servicio, danos la oportunidad de que en tu próxima visita podamos demostrarlo, de parte de todo el equipo de City Express by Marriott Tapachula te esperamos pronto!!!!
