Ratings based on 583 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Good location to airport
Comment from Hotel Management
5 Apr 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
Dear Traveler,Thank you for taking the time to leave us a perfect rating! We truly appreciate your positive feedback and are delighted to know that you enjoyed your stay with us.If you have any specific comments or suggestions in the future, please feel free to share them with us. We're always striving to enhance our guests' experience, and your input is valuable.We look forward to welcoming you back for another excellent stay!
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
Dear MINGCHUN SHIH,Thank you for taking the time to leave us a perfect rating! We truly appreciate your positive feedback and are delighted to know that you enjoyed your stay with us.If you have any specific comments or suggestions in the future, please feel free to share them with us. We're always striving to enhance our guests' experience, and your input is valuable.We look forward to welcoming you back for another excellent stay!
by A verified traveler
Posted 23 Mar 2024
A late flight arrival got me to the hotel around 10 PM. I have mobility issues. This hotel has no allowances for this, and requires ascending seven stairs before the main door is reached. Well the lobby is unlocked, but there is no one in attendance. That requires an elevator to the fifth floor. This made for a very poor start and it is difficult to say anymore after that, however, this needs to be resolved by the hotel or they need to make sure That this is noted on the websites they use for booking. All else at the hotel was acceptable.
Comment from Hotel Management
27 Mar 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
Dear James F.,Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you faced upon your late arrival. Your feedback is extremely valuable to us as we continuously strive to improve our services and facilities to meet the needs of all our guests.We apologize for any inconvenience caused by the lack of accessibility options at our hotel, especially for guests with mobility issues. Your concerns regarding the stairs and the unattended lobby have been duly noted, and we will work diligently to address these issues and ensure that appropriate measures are taken to improve accessibility and provide assistance when needed.We understand the importance of transparency and will make sure to update our website and booking platforms to accurately reflect our accessibility features and any limitations to avoid any future disappointments.Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience that meets your expectations. If you have any further concerns or feedback, please do not hesitate to contact us directly.
by A verified traveler from Omaha
Posted 12 Mar 2024
Great location and very close to subway station.
Comment from Hotel Management
13 Mar 2024 by Reception, Hotel Management
Dear Kachun,Thank you for taking the time to leave us a perfect rating!We truly appreciate your positive feedback and are delighted to know that you enjoyed your stay with us.If you have any specific comments or suggestions in the future, please feel free to share them with us. We're always striving to enhance our guests' experience, and your input is valuable.We look forward to welcoming you back for another excellent stay!
by A verified traveler
Posted 8 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
親愛的 Yu Yen 您好，感謝您給予我們完美的評價！我們真心感謝您的正面回饋，很高興您在福容大飯店 桃園機場捷運A8館 度過了愉快的時光。如果您有任何具體的意見或建議，請隨時與我們分享。我們一直在努力提升客人的體驗，您的意見對我們非常重要。期待未來再次歡迎您的光臨，為您提供更出色的住宿體驗！
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
親愛的Yucheng您好感謝您選擇入住福容大飯店 桃園機場捷運A8館，並撥冗留下評分。如果有任何您認為我們可以改進的具體方面，歡迎您隨時與我們聯繫。我們重視您的意見，並始終努力提升每位旅客的住宿體驗。期待未來有機會再次歡迎您，為您提供更出色的旅程。
by A verified traveler
Posted 15 Jan 2024
The location is good ! The hotel is not very clean! The wall has stains , disgusting!
Comment from Hotel Management
16 Jan 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
Dear Huanlin,Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you experienced during your stay.We take cleanliness seriously, and it is disheartening to hear that the condition of the walls did not meet your expectations.Rest assured that we will investigate this matter thoroughly and take the necessary steps to address the cleanliness issues you have highlighted.Your feedback is valuable, and we appreciate your honesty.If there is anything specific you would like to share or if there are other areas where we can improve, please feel free to let us know.We hope to have the opportunity to make it right on your next visit and provide you with a more pleasant experience.Thank you, safe travel!
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
親愛的Fue Wen您好，感謝您選擇 福容大飯店 桃園機場捷運A8館，並撥冗給予我們完美的評價！我們真心感謝您的正面回饋，很高興您在這次這次旅途度過了愉快的時光。如果您有任何具體的意見或建議，請隨時與我們分享。我們一直在努力提升每位旅客的住宿體驗，您的意見對我們非常重要。期待未來再次歡迎您的光臨，為您提供更出色的住宿體驗！再次感謝您選擇 福容大飯店 桃園機場捷運A8館，祝您旅途愉快！
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
親愛的YINCHUN 您好，感謝您選擇入住福容大飯店 桃園機場捷運A8館，並撥冗留下評分。如果有任何您認為我們可以改進的具體方面，歡迎您隨時與我們聯繫。我們重視您的意見，並始終努力提升每位旅客的住宿體驗。期待未來有機會再次歡迎您，為您提供更出色的旅程。
by A verified traveler from Willoughby
Posted 6 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Aaron Wang, Manager of Customer Service Department, Hotel Management
Dear Michael,Thank you for taking the time to leave us a rating! We truly appreciate your positive feedback and are delighted to know that you enjoyed your stay with us.If you have any specific comments or suggestions in the future, please feel free to share them with us. We're always striving to enhance our guests' experience, and your input is valuable.We look forward to welcoming you back for another excellent stay!
