Ratings based on 50 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
Upon arrival at this small Tanna island airport, we were warmly greeted by their staff and assist us to the hotel. Alyssa and Clera are very helpful explaining places around the island and their facilities to us. Arranged all meals for us daily. Excellent service!
by A verified traveler
Posted 30 Dec 2023
Our experience was horrible. Giving 1 star as is not possible to rate less than 1 star. I hope this review serves as a warning for everyone.
We had booked via Expedia and I honestly wish I had read the google reviews prior to making this booking as we’ve faced almost every possible problem listed by users in other google reviews.
While booking in Expedia, we had booked a “private bungalow” - let me tell you this, in reality this is no where close to a bungalow but resembles a tribal hut. The website only listed 1 picture of this so called “bungalow” which is just the bed and my option very misleading. The room lacked basic amenities such as a kettle, a fan that works in full speed, glasses to drink water etc which you usually expect.
Out of desperation, we were forced to upgrade to a “villa room” for a ridiculously expensive charge. Out of the 2 days we stayed here, we faced below issues:
- No hot water in shower
- Water stopped mid shower 4 times and we had to wait in the shower praying it comes back soon (I’ve had a better experience camping in the wild)
- The breakfast was terrible and seriously a joke, they served bread but did not offer jam/butter along with this. I’ve travelled to many third world nations but this has to be a first of its kind.
- Lack of cleanliness in the room for the amount being charged as room fare
- Charge for wifi - seriously who does that in this day and age?!
All in all, this resort is ridiculously expensive and very subpar in providing services
by A verified traveler
Posted 4 Nov 2023
The resort has a majestic view of the ocean, the pool is definitely the highlight of the hotel, where you can overlook the ocean, perfect insta photo spot. Note that hotel will charge you for Wifi (if u wanna use) for $500 Vatu per day per room (not a lot).
One major event is that, we booked a tour going to the blue cave prior to our arrival online, and there were also tours provided on the spot at the hotel, and on the day we were supposed to go on tour, the tour bus didn't show up. After an hour spent checking with hotel staff and calling the tour agency, it turns out some other hotel guests booked the same tour with the hotel the day before, and the tour bus only took them on tour because they said 'the hotel mentioned there were only 3 guests staying in the hotel, they did not got an update where more guests were coming', the whole miscommunication was a mess and we ended up missed half day of our tour. We really think the hotel do have responsibility, and we never got a proper explanation. So do bear in mind to tell the hotel in advance, just in case anything unlucky happens.
The food was great on our first day, however second day was not so good. Coffee in general sucks, would be better if you bring your own dripping coffee lmao. Food was generally very expensive in the resort, and the quality sometimes fluctuate.
All in all, the room and the view of the hotel is great, just that the staff can sometimes be unhelpful.
by A verified traveler
Posted 17 Oct 2023
Very beautiful surroundings amongst nature and lovely staff,thankyou .
Comment from Hotel Management
17 Oct 2023 by Stefanie Webb , Hotel Management
Thank you so much for the 100% score for Tanna Evergreen Resort. We will share it with our staff, they will be so happy to see your appreciation. We look forward to have you or your family and friends to come back again in the near future.
by A verified traveler
Posted 2 Jun 2023 on Lastminute
by A verified traveler
Posted 18 Feb 2023
Great place
by A verified traveler
Posted 1 Dec 2022 on Wotif
by A verified traveler
Posted 23 Nov 2022
Liked the ocean and grounds. Did not like power outages, many times wi fi did not work, and the flys. Easy to walk to White Grass next door for food variety. Needs roof repair.
by A verified traveler
hotel but dirty pool
Posted 9 Mar 2020 on HotelsNice hotel however the pool was so dirty we did not want to use it and on one of the days they actually fully emptied it to clean it. Other that that the staff was very friendly and the spot in front of the hotel to snorkel was amazing.
by A verified traveler
Nice hotel but expensive for what it is
Posted 9 Jan 2020 on HotelsNice hotel, pretty basic but common standard in Vanuatu.
Tours are extremely expensive.
Food is very good (but not cheap either..)
Service uneven depending on who you speak to
