Ratings based on 11 Verified Reviews
3.6 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melbourne
Posted 10 Jan 2020
Stella and her family have been wonderful hosts. The room is a bit run down and a big gap between the roof and bathroom wall. So we had mosquitos at night. We had lunch and dinner at the resort for the entire time that we stayed in Tanna Island. Stella is a great cook!
We had a bad experience with the driver who took us to the volcano from Amutia. I don't know if the driver is the designated driver for Amutia Resort, but he did all the airport pick up and drop off. We were a group of 4 and hired one car, we asked a couple of times for the price before we went, but the driver just say we will work out at the end. Turns out the driver has asked for 120,000 vatu from EACH passenger. ($140 aud) We were completed shocked by this unreasonable demand, we ended up bargaining to a price where still is probably more expense than Uber in Australia. I would recommend travellers to pre-negotiate price before you go to the volcano regardless of push backs.
Comment from Hotel Management
2 Feb 2020 by Hugh, Hotel Management
Oh dear Claire !!!. . .Andrew was the driver who picked you and your partner up at the airport , took you to the volcano and dropped you back at the airport.
It is clear your conversion of the vatu costs quoted by Andrew are the problem. . . . definitely not his rates, and especially not what you paid him. The standard rate charged for a double cab 4WD vehicle for the return volcano safari trip is 12,000 vatu and that was what Andrew advised . . . definitely not 120.000 vatu
The total amount of money that you gave to Stella to pay Andrew (for the return trip to the volcano and the return airport transfers) for BOTH YOU AND YOUR PARTNER was in fact only 5000 vatu. . . considerably less than half of what it should have been !!!
For the record, the other couple who went with you to the volcano with Andrew, paid a total of 14,000 for their transport while they were here with us.
Andrew has an excellent, unblemished reputation for the attentive service he has always offered our guests.
He is hopeful that you will now realize that his rates are very reasonable, and just how little it was that you did actually pay him
Kind regards,
Hugh
by A verified traveler from Cabarita Beach, NSW
Posted 9 Jan 2020 on Wotif
Amutia Resort is in a nice location, the grounds are lush and tropical. The ocean is on your door step and great for swimming and snorkelling. The bungalows are old and tired looking with no fans or aircon. The shower was dismal, just a trickle of water. The beds were good but the linen wasn't that clean. It would have been great to have a bar fridge in the room to keep drinks cold. We had a family of geckos in the room with us, some wasp nests and a load of other insects. Stella, the property manager is awesome, she made our stay really good and cooked some great meals. the pool was green but they had that sorted the day before we left. My 2 boys loved running around the gardens and we actually loved our stay despite the shabbiness of our room.
by A verified traveler
Posted 18 Dec 2019
This property is still recovering from the last cyclone they had. Amenities are minimal and the maintenance staff are struggling. The general staff are very helpful and the meals are of good quality.
We were on tanna for work, so we’re not too put out . But this would have been a different story if I were holidaying
by A verified traveler
Little Oasis, Big Hospitality
Posted 11 Nov 2019 on HotelsWe absolutely loved out stay here. We actually ended up having the whole place to ourselves, since it was low season. Not the fanciest place in the world, but for the price--exactly what we were looking for. The beach is magnificent and quite desolate. The bed was made and room was tidied up everyday, and the food was absolutely delish (fresh seafood, curries, etc.). Stellah was an amazing hostess. On our last night, she prepared a buffet dinner for 2, and it was WAY more food than we could eat.
by A verified traveler
Needs an major renovation
Posted 17 Oct 2019 on HotelsVery friendly and helpful owners HOWEVER the property was quite run down, rooms floors were very dirty, and still damage from the 2015 cyclone Pam. There was no sign on the road or at the property, and due to a change in name the locals didn’t know how to find it! Food was great BUT expensive, limited and took over an hour to get after ordering
by A verified traveler
Posted 13 Oct 2019
Great spot, lovely people and owners. Very accomodating. Very family friendly. Good, healthy meals cooked on demand, for a budget accomodation we had everything we needed and if we needed something else, owners and staff where happy to provide. Our boys had a great time with few restrictions.
by A verified traveler
Nice place to stay
Posted 6 Sep 2019 on HotelsWe stayed for two nights during our fieldwork in Tanna and can't complain. We have been very nicely welcomed, the bungalows ("Vilas") have been spacious and clean. The food was tasty as well and when we had to go up early they supported this too and got up early to provide some breakfast. Looking at other places in the area it was a good choice to stay there.
by A verified traveler
Posted 6 Aug 2019
Bit run down but hands down the staff were wonderful
by A verified traveler from edmonton AB
Posted 24 Feb 2019
This hotel has its own charm and is on one of the most beautiful beaches anywhere. There are waves on one side and a sheltered cove on the other so that you can choose whichever you prefer. Our room was large with a king size bed. The staff were very friendly and the lunch and dinners were very good.
Comment from Hotel Management
22 Mar 2019 by Stellah Siau, Hotel Management
Dear Rory.
Thank you for taking your time to share your experience as our first review! We really appreciate and proud of our staff when we know that our guests have been well looked. We hope you can visit us again and if you do please let us know.
Warm regards,
Amutia Resort Management Team
by A verified traveler from OSAKA
Posted 23 Oct 2019
Wi-Fiがあればより良かった。
