Ratings based on 37 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2018 on Hotels
Recommended
for Everyoneby A verified traveler
Nice Hotel on the island with good food
Posted 14 May 2018Stayed for 4 nights at BW, the room and size is very good, pity that they didn't have a bathtub though. Easy to get around the island via Grab or by booking a vehicle and driver. The food for breakfast and room service is very good.
Recommended
for Everyoneby A verified traveler from Sydney, Australia
Nice hotel by the water
Posted 28 Dec 2017Good location by the water, approx. 30mins from airport. Hotel staff were nice and some could speak English fluently. Getting up to your hotel room can sometime take a while as they only have 2 lifts for 10+floors. Room is clean, however bathroom is old and could do with a renovation. Buffet breakfast at their restaurant was above average with a nice selection of Asian and Western food. However, stay clear of having dinner at their restaurant, service was very slow and food varied from being too salty to being bland. Portions were generous.
by Margaret E
Stay at BW Belitung for spacious room and comfort
Posted 19 Dec 2017 on HotelsI come here for work & it's the closest hotel to my work place. The room is spacious & the hotel is big although the design is a bit old. Breakfast selection is quite varies, although they tend to running out of the fruits. The coffee is quite watery. On my last stay, unfortunately the hot water didn't really work, but on other rooms I've stayed before I didn't encounter this. Once I got the ocean view room & it was a pleasant view.
The staff's service is excellent. I once forgot to return the card & promised to return on next visit & they allowed me to do this. I also left my item in the room & they brought it down for me.
Recommended
for Everyoneby A verified traveler from north america
Comfortable
Posted 13 Nov 2017Pleasant stay staffs professional
Location is good
by Jacelyn
Pretty and convenient hotel
Posted 23 Oct 2017 on HotelsThe hotel staff are friendly but could not speak english well. Although the spa stated 1, 1.5 or 2 hrs package, but whenever we request for 1.5 or 2hrs, the masseurs always reject and insist on 1hr. Furthermore, the swimming pool stink abit, thus it seems the pool water is not changed regularly. There is a small gym available for us. But it is really small with 3 machines ( trackmill, bicycle and rower) and a yoga mat.
by HYUN KEE
Posted 8 Oct 2017 on Hotels
Slow reaction, Not enough staff(or at least felt like it). Lights on the balcony and in front of the door could not be turned off, so I had to take out the card key when I sleep. Many of the staffs could not speak English, which is understandable but staffs who answered the calls(help desk, in dine) also were poor in English which made the stay hard.
by A verified traveler from cgk
Posted 8 Jul 2017
dont have for kids facility and activity.
And very worse condition if u bring towel to outsite will be fine Idr 350.000
by A verified traveler
Posted 19 Dec 2016 on Hotels
by A verified traveler
great
Posted 28 Apr 2016 on Hotelsgreat view from swimming pool
great breakfast
