Ratings based on 974 Verified Reviews
3.7 Room cleanliness
3.4 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Great service. Friendly staff. Breakfast buffet is great. Many choices and abundantly. Hop in Hop off stops in front the Hotel even there's no signs there. Just ask the busses to stop.
by A verified traveler
Posted 28 Apr 2024
Lift waiting times, unfriendly reception staff, breakfast buffet a disaster, uncleared tables, no plates and no tables.
Comment from Hotel Management
4 May 2024 by guestrelations, Hotel Management
Dear Customer, We thank you for your return; We are sincerely sorry to learn that your experience at our hotel did not meet your expectations, your satisfaction is our top priority, and we take your comments very seriously. We would like to know more about the details of your experience so that we can correct the situation and ensure that it does not happen again in the future. We are committed to providing quality service and constantly improving our services, through feedback like yours.We hope to have the opportunity to welcome you again in the future to offer you a more positive experience.Sincerely
by A verified traveler
Posted 19 Apr 2024
Right by the ocean front.walkable to the Marina, restaurants and train station. Staff at front desk very helpful. Special thanks to M. Moualooakil for helping me print my tour bus tickets Thursday night. We had trouble printing and he was very kind to print from his phone number for me. He went above and beyond fo make it happen. Thank you.
Breakfast was good and I was able to use pool and gym without any problems.
Comment from Hotel Management
29 Apr 2024 by Mme NOUARI, Guest Relations, Hotel Management
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It is truly rewarding to learn that our oceanfront location enhanced the enjoyment of your visit and that you found convenience in our proximity to local attractions such as the Marina, restaurants, and train station.We are also thrilled to hear that our front desk team, notably M. Moualooakil, provided exceptional service and support during your stay. Our staff takes great pride in offering a helping hand to ensure our guests have a smooth and enjoyable experience.Your compliments on our breakfast options, as well as the pool and gym facilities, are greatly appreciated. We are glad these aspects contributed positively to your stay. Moreover, we are pleased that the cleanliness of your room met your expectations, reflecting our commitment to providing a comfortable and spotless environment for our guests.Lastly, we are proud that the service you received was exemplary and look forward to extending the same level of hospitality in your future visits.It would be a pleasure to welcome you back. Best wishes,Mme NOUARI, Guest Relations
by A verified traveler
Posted 19 Apr 2024
Property is getting old. But the service and the location are great.
While the rooms are updated common areas are dated
Comment from Hotel Management
29 Apr 2024 by Mme NOUARI, Guest Relations, Hotel Management
Dear Guest,We are grateful to you for taking the time to review your experience.We are delighted to hear that you found our service excellent and our location ideal for your needs. These are aspects of Kenzi Solazur Hotel we are very proud of.However, we regret to hear that certain areas of our property did not meet your expectations. Please rest assured that the condition of our common areas is currently being addressed as part of our ongoing renovation efforts. We strive to ensure that our accommodations provide a comfortable and updated environment for our guests.We look forward to welcoming you back. Best wishes,Mme NOUARI, Guest Relations
by A verified traveler
Posted 23 Feb 2024
Excellent, friendly staff
Perfect location
Comment from Hotel Management
24 Feb 2024 by Mme NOUARI, Guest Relations, Hotel Management
Dear Madam,Thank you for sharing your experience with us.We're thrilled to hear that our staff's friendliness stood out during your stay and that you found our location to be perfect. Your appreciation for the cleanliness of our rooms, the condition of our hotel, and the quality of our service truly warms our hearts. It's wonderful to know that the amenities provided in your room met your expectations to the fullest.We look forward to welcoming you back.Best wishes,Mme NOUARI, Guest Relations
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
26 Jan 2024 by Mme NOUARI, Guest Relations, Hotel Management
Dear Sir,Thank you for such a positive review of your stay. We are delighted to know that you had a pleasant stay with us.All of the team very much hope that we will have the chance to see you again very soon.Kind regards, Mme NOUARI, Guest Relations
by A verified traveler
Posted 17 Dec 2023 on Hotels
The room was beside construction building. At 8:30 am bang bang bang non stop. One day we had no cold water, only burning hot water. We asked how much for transportation to airport, been told 100 MAD, arrived at airport , driver demanding 200 MAD (we toke airport to hotel normal airport taxi which charged us 150 MAD and we thought we got robbed)
Comment from Hotel Management
20 Dec 2023 by guest relations, Hotel Management
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us; Please accept our sincere apologies for the noise caused by the ongoing renovation work; We have undertaken this work to improve and update our facilities, and we hope this will benefit all our customers in the long term. However, we understand that this may cause short-term inconvenience. We do our best to minimize disruption and limit noisy working hours as much as possible. We greatly appreciate your understanding, we strive to complete the work as quickly as possible in order to return to a calmer and more comfortable situation for everyone. We thank you for your cooperation. Sincerely.
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
20 Dec 2023 by guest relations, Hotel Management
Dear customer, thank you for devoting your time to sharing your opinion with us; We hope to have the pleasure of welcoming you again for a better stay. Sincerely
by A verified traveler
Posted 7 Oct 2023 on Hotels
Comment from Hotel Management
7 Oct 2023 by guest relations, Hotel Management
Dear customer, thank you for choosing Kenzi Solazur Hotel, and for devoting your time to sharing your opinion with us.Best regards
by A verified traveler
Posted 29 Sep 2023
The area is in a great location but those rooms are terrible and nothing like in the photos. I booked the hotel thinking I was gonna spend a great vacation in a nice place but reality was nothing even close to that. The room was so outdated, very dirty and old . Ants were everywhere, and good luck sleeping at night from people’s noise . Even the a/c fan was squeaking and the room was about to breakdown . I really wouldn’t go there anymore.
Comment from Hotel Management
30 Sep 2023 by guest relations, Hotel Management
Dear customer, We thank you for the time you have taken to provide us with your feedback. We are constantly listening to our customers' comments, as they will help us to improve our services. We would like to assure you that we are continually investing in the modernization and renovation of our rooms, we understand the importance of maintaining a pleasant and comfortable environment for our guests, and we are in the process of implementing renovations to meet your concerns.We hope that you will give us the opportunity not only to welcome you again but also to demonstrate to you the improvements we have made following your constructive comments. Sincerely
