Ratings based on 946 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
I love the convenience of getting of plane and staying at airport for my flight the next day. Staff is great, rooms clean and comfy. Great place to stay.
by A verified traveler
Posted 12 May 2024
This was the nearest hotel to the airport that we could find for a nine-hour layover at night. The free shuttle was on time, and the driver quickly found us via WhatsApp. The hotel furnishings are old, and the room was small. We had a non-smoking room, and it was clean. But the lobby and hall reeked of tobacco. The hotel is in terminal 2, and our flights were in terminal 3. We requested a return shuttle ride to terminal 3 to catch our flight, and we got it. So everything worked as planned, and we enjoyed our rest. However, when our flight returned to Jakarta about 10 hours later because of a volcano eruption at our destination, we chose to stay at another hotel as we waited to rebook our flight. The new hotel, Fairfield by Marriott, was cheaper, a lot newer, free of tobacco stench, and also had a free airport shuttle.
by A verified traveler from Ingram
Posted 4 May 2024
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by A verified traveler
Posted 26 Apr 2024
by A verified traveler
Posted 25 Apr 2024
Unfortunately, I booked this hotel for family member who couldn’t travel due to airport being closed/Mt Ruang eruption and no matter what they wouldn’t refund/credit the account.
Travel was just postponed on a different date but sadly no budge from the hotel management to do anything but keeping the money.
Hetel is in Indonesia & eruption happened in Indonesia ☺️🙁
by A verified traveler
Posted 23 Apr 2024
Nice clean airport hotel. Located in terminal 2. They had shuttles. Very easy location. Staff thoughtful and kind. Will stay there again
by A verified traveler
Posted 19 Apr 2024
I think many guests stay at this hotel with large luggage, but there are so many steps that it is difficult to move around.
by A verified traveler
Posted 28 Mar 2024
by A verified traveler
Posted 10 Mar 2024
This is an ultra-convenient and nicely priced hotel in terminal 2E at Sukarno Hatta. Staff are professional, friendly, and helpful. Rooms are spotlessly clean and well laid out. An additional standout is the included breakfast, which has many options -- Indonesian, Western, and Chinese. All in all a very good airport hotel.
Comment from Hotel Management
14 Mar 2024 by Reservation Team, Hotel Management
Dear Thank you for having stayed with us and we hope you have had a great stay. We would like to hear your pleasant experience as well as area for improvement in order for us to keep continuously improving to serve you better in the future.SincerelyJakarta Airport HotelReservation Team
by A verified traveler
Posted 2 Mar 2024
